Company: Protos Security

Title: Strategic Account Manager

Location: Remote

Position Overview & Responsibilities

The Strategic Account Manager (SAM) is responsible and accountable for the overall financial performance, Client satisfaction, retention, and growth of the assigned Company “Strategic Accounts”. The SAM is required to build, maintain and/or expand business relationships with strategically important Clients while representing the entire range of Company services and technology. The SAM is responsible for leading the development and execution of their respective Client account planning cycles to ensure every assigned Clients’ security service needs, and expectations are met or exceeded by the Company.

Core duties and responsibilities include, but are not limited to, the following:

• Acts as senior point of contact for the Client and establishes productive, professional relationships with key personnel in assigned Client accounts.
• Establishes proactive, ongoing contact management with each echelon of the Client organization, including district, and regional and headquarter levels of the Client organization with the overall intent of continually monitoring performance data and communicating trends, opportunities, and progress. All account based interaction will be recorded by the SAM in Salesforce.
• Works with and through SAM program leadership, Service Agents, Operations, and Sales teams to deliver service and account growth.
• Proactively assesses, clarifies, and validates Client’s needs on an ongoing basis, communicates them internally as needed; develops plan and oversees delivery execution.
• Leads solution development efforts that best address Clients’ needs, while coordinating the involvement of all necessary Company personnel.
• Helps to achieve assigned Sales Quota in designated strategic accounts.
• Meets assigned expectations for Revenue and Profitability maintenance and/or growth.
• Achieves strategic Clients’ objectives as defined by Protos management.
• Completes strategic Client account plans designed by SAM program leadership.
• Conducts Quarterly Business Review (QBR) and Annual Business Review (ABR) process with each assigned Client. Coordinates the attendees and material to present. Submits the QBR/ABR agenda, content, and report prior to the meeting to SAM program leadership.
• Be the accountable point person with all rollouts of new business for each assigned Client. Direct the flow of information between each Client, the specific Company personnel, and Company departments involved in each roll-out, and vice versa.

Organizational Alignment:

• Reports to the Vice President of SAM Program or other Company personnel, as instructed by the Senior Vice President of Sales & Strategic Accounts.
• Enlists the support of Operations teams, Sales specialists, implementation resources, service resources, and other resources, as needed.
• Closely coordinates Company Executive involvement with Client management.
• Works closely with Service Agents to ensure the highest level of Client satisfaction and expedient problem resolution.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

• Bachelor's degree (B.S.) from an accredited four-year college or university in Business, Marketing, Finance, or Accounting; equivalent business experience will be considered.

Other Skills, Abilities and Qualifications

• Sales Experience preferred or demonstrated ability to grow key accounts.
• Excellent communication and presentation skills required.
• Minimum 10 years of strategic account management experience in a business-to business environment or demonstrated experience with related assignments.
• Advanced proficiency with Microsoft Word, Excel (Pivot tables, formulas), PowerPoint and Outlook
• Detail-oriented and organized
• Must be able to work in a fast-paced and hands-on environment. Creative problem-solving skills are a plus.

Environmental Job Requirement and Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires travel. All prospective employees must pass a background check.

Position Type: Full-time, Exempt

Function: Sales Management

Compensation:

Compensation includes base salary and will be commensurate with experience. The Company offers a competitive benefits package including Medical, Dental, Vision, Flexible Spending Account / Health Savings Account, 401(k), Disability, Employee Assistance Program, Paid Time Off Package, etc.

Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.

Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.