Store Managers Job at HOLSTEIN & PENN LLC
Description:
- Responsible for meeting annual, quarterly, and monthly sales goals, margins and operating costs.
- Interviews and hires hourly associates.
- Working with all members of their team and meeting our scheduling requirements. All SM1’s must work at least:
- Weekly – one night (until 7pm)
- Monthly
- 1 open (530am or 430am)
- 1 close (10pm or 11pm)
- 1 Saturday
- 1 Sunday
- Develops and implements training programs for new hires and existing employees.
- Supervises daily store operations.
- Ensures operational adherence to budget guidelines.
- Administers employee coaching, counseling sessions, performance reviews and terminations.
- Ensures adherence to Company and departmental policy & procedure.
- Effectively resolves customer or employee disputes.
- Inspects all food areas for adherence to local health department sanitation guidelines.
- Places vendor orders, such as dairy, within established guidelines.
- Implements and monitors inventory and labor cost control systems.
- Constantly monitors quality of products and service offered.
- Works hands on in the day to day operations of stores, leading by example.
- Properly receives and accounts for all items shipped to the store, reporting discrepancies to the Support Center.
- Maintains inventory controls (rotation, shrink, cycle counts) and conducts weekly inventories, reporting all material differences to the Support Center for required recordkeeping adjustments.
- Inspects and maintains the store’s cleanliness, signage, displays, lighting, etc., to Company standards.
- Provides accurate and timely administration of the POS system input and reconciliation.
- Ensures proper cash handling and reconciles/reports cash counts on a daily basis.
- Accurately records waste, supplier returns, etc., making necessary adjustments with the POS system.
- Conducts out of store activities such as banking, product transfers and attending meetings.
- Treats everyone with respect and courtesy.
- Responsible for ensuring community events are sent to the Marketing Department on a monthly basis
- Plus perform all duties of a Sales Associate:
- Greet customers in a polite and friendly manner within 10 seconds of their arrival.
- Serve customers in a manner that will enhance the image and sales of the store.
- Follow all approved Sales Procedures and Customer Relation policies including handing out sales flyers to each customer and upselling product.
- Present a clean, neat, well-groomed appearance at all times and adherence to uniform requirements.
- Demonstrate a manner, attitude, and personality that will create an atmosphere of friendliness and good will with customers and co-workers.
- Answer customer’s questions about menu selections and promotions.
- Receive order from customer and correctly enter it into the POS system.
- Accurately operate cash register and follow all approved cash handling procedures.
- Present customer with properly prepared receipt.
- Thank customer for their visit and extend invitation to return.
- Maintain cleanliness of store by performing routine cleaning and maintenance.
- Keep shelves stocked and product rotated.
- Clean, sanitize, and arrange merchandise in cooler with particular attention to floor, shelves, and cooler doors.
- Follow all company policies and procedures.
- Keeps management informed of items such as out of product situations, customer questions or comments, items that need repaired, etc.
- Acts as Company representative at designated local community events.
- Two years’ experience in the retail food management;
- Able to work under pressure in a fast-paced environment;
- Must possess excellent leadership skills;
- Ability to communicate effectively in order to motivate a team;
- Possess a valid, current driver’s license.
- Ability to efficiently travel to other stores, Support Center, etc. when needed.
- Fluent in verbal and written English.
- Must be front end user computer literate with an emphasis on Microsoft Office (Word, Excel), e-mail, point of sale systems, inventory control systems and payroll systems.
- Knowledgeable in food cost control systems and methods.
- Has thorough operational food service sanitation regulation knowledge.
- Able to follow verbal and written instructions.
- Friendly, outgoing and warm personality.
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