MISSION:
Goodwill is in the business of helping people who are facing barriers, to get and keep jobs which provide purpose, pride and dignity. We believe the power of work changes lives.
The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

STRATEGIC VISION PRIORITIES:
Increase donations and maximize their value in a cost efficient way.
Increase the profit contribution of our businesses by improving their operational effectiveness.
Increase our visibility in the community and raise greater awareness of Goodwill's mission.
Increase and focus resources on services that that will help the most people with barriers get and keep jobs.

VALUES:
Goodwill Brand Independence
People Working & Learning Together
Innovation & Growth
Integrity
Accountability
Customer Satisfaction
Environmental Responsibility

PURPOSE OF POSITION

To accept and process donations of merchandise at a designated retail store site. Performs other duties as assigned by the Store Manager.

SUPERVISION RECEIVED:

Reports directly to the Store Manager and will also receive direction from the Lead Sales Associate and Assistant Manager.

SUPERVISION EXERCISED.

None.

DUTIES AND RESPONSIBILITIES:

• Opens and secures site or container each workday.
• Greets donors, accepts donated merchandise, and assists donors in unloading donations.
• Projects a good company image and is always courteous in dealing with donors.
• Collects CRT Recycling according to policy, in compliance with state laws.
• Addresses any donor concerns constructively and politely; refers complaints or unhappy customers to supervisors.
• Issues receipts for the donors.
• Processes donations safely and according to established procedures.
• Protects donated goods from damage and theft.
• Maintains interior and exterior areas of site in a neat and presentable condition.
• Maintains daily donation counts into spreadsheet for later entry.
• Performs retail store duties including but not limited to sorting, hanging, and pricing merchandise as directed by the Store Manager, Assistant Manager, or Lead Sales Associates.
• Adheres to dress code.
• Works overtime as required.
• Performs other duties as required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property.
• Acts safely at all times, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with, trains, and/or acts as a good example for program participants receiving training at Goodwill.

MINIMUM JOB REQUIREMENTS.

• High School diploma or GED desired, but not required.
• No experience necessary; will train on the job.
• Ability to communicate and understand English well enough to receive work and safety instructions and answer questions, as well as communicate with management, co-workers, program participants, and the general public.
• Ability to work independently with minimum supervision.
• Ability to lift merchandise weighing up to 50 pounds.
• Ability to work rotating schedules including weekends.
• Ability to work overtime as required.

WORK DEVICES/MATERIALS/EQUIPMENT USED:

Uses pens, pencils, clipboard, receipt forms, keys, padlocks, telephone, gloves, and stairs.

WORK ENVIRONMENT:

This position works at an extremely high-volume store requiring consistent physical effort in loading and unloading goods. Physical requirements are described on the following pages.

OTHER:

Consecutive days off may not be available due to scheduling priorities.

LIFTING AND CARRYING DEMANDS

ENVIRONMENTAL CONDITIONS: