• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Provides clerical support for an assigned department/division processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures. Knowledge of CRM.
• Answers telephone calls and greets visitors ascertain nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary; relays calls/messages via electronic devices.
• Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding City, assembles and/or distributes forms, packets, or other documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
• Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in computer database; verifies accuracy of entered data and makes corrections.
• Knowledge of Website and Social Media platforms like Facebook, Instagram, and TikTok. Able to create, post, and approve content and respond to comments.
• Processes incoming/outgoing mail in assigned work email & general Info box: sorts, organizes, opens, stamps, and/or distributes incoming mail; receives/signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail.
• Processes requests for information, including stuffing and labeling envelopes/visitors guides, stuffing bags, folding brochures, some data entry, and light office duties.
• Operates a personal computer, printer, general office equipment, telephone, tv monitor, digital camera, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, e-mail, Internet, or other computer programs; performs basic maintenance of computer system and general office equipment, such as backing up data or replacing paper, ink, or toner.
• Communicates with supervisor, employees, other departments, vendors/service providers, contractors, consultants, customers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• As a key-holder, will be expected to open and close office.
• Sales associate- selling merchandise, processing transactions, giving out change, taking inventory keeping the cash wrap area clean, and updating store owner, restocking merchandise, help with displays, and returning merchandise.
• Maintains a working knowledge of the destination’s highways, transportation systems, public and private tourist attractions, recreation areas, events, weather conditions, and accommodations.
• Ensures that visitor information publications are well stocked in the brochure racks in the lobby, outside the lobby and on display tables; disposes of outdated materials.
• Communicates with hotels and partners that have brochures on site on a monthly basis and notifies Administrative Assistant/Executive Director) when they are running low and need to be replenished.
• Maintains orderliness of reception area, conference room and storage room and keeps up with inventory.
• Comply with all written City policies and procedures.
• Adhere to assigned work schedule as outlined in City and department attendance policies and procedures.

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• The ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.
• Provide assistance or backup coverage for other employees or departments as needed.
• Requires the ability to utilize a wide variety of reference and descriptive data and information.
• Strong customer service skills, communication skills, and excellent telephone manner.
• Able to use and understand the telephone system, as well as computer and office equipment.
• Must have experience as a key holder.
• Must have sales experience: can handle money, credit card transactions, and merchandise returns.
• Able to perform routine clerical tasks.
• Initiative to handle routine problems.
• Able to stand or sit for long periods of time while serving customers.
• Data entry experience.
• Strong visual skills (such as reading information on maps or brochures).
• Ability to work effectively with the public.
• Professional appearance.

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

No benefits offered for this position.