Sr. Enterprise Customer Success Manager Job at BoostUp.ai
Sr Enterprise Customer Success Manager
Role: Full Time
Location: San Francisco Bay Area, Remote
About us: BoostUp.ai is the first Intelligent Revenue Management Platform built for the digital-selling and remote sales era.
BoostUp solves the oldest problem in sales: the black box problem. The black box of Sales forecasting, pipelines, activity, and deals. Sales today operates on biased self-reported information and leaders are forced to use guess-work to make decisions causing forecasting slippage, lower win rates, inconsistent quota attainment, poor capacity allocation and inefficient pipeline management.
BoostUp’s AI platform brings holistic meaning to structured and unstructured sources of sales data - from emails, calendars, call recordings, transcripts, slack and such and helps sales leaders make better, more accurate decisions. Those capabilities are even more essential in the current, 100% distributed work model - which some sales teams are navigating for the first time.
BoostUp is founded by repeat SaaS entrepreneurs from Google, Yahoo & VMware and funded by top VCs. BoostUp’s market is composed of large B2B companies constituting $10B+ in initial TAM.
Opportunity: This is an excellent opportunity for a hungry and growth-oriented customer success manager who wants to work at the intersection of product, customers, founders and sales, and get highly accelerated learning with multiple years worth of knowledge acquired in a matter of months.
Responsibilities:
- Drive training, adoption, and usage of BoostUp’s platform
- Be a strategic consultant and drive outcomes for the customer
- Maintain key relationships across executives and end users inside accounts
- Drive QBRs and quantify value delivered
- Roll out new features, training and usage
- Monitor usage and maintain customer health scores
- Run customer-only webinars and cross pollinate best practices
Competencies:
- You have 2+ years of customer success experience in B2B SaaS
- You have trained users before to adopt software applications before
- You are at a <250 person start-up in the last 2 years
- You are analytical, love data and can do quantitative analysis
- You are consultative & solutions-oriented with customers
- You are extremely excited to learn, grow, and have an impact
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