Sr. Customer Service Representative (REMOTE) Job at Cubic Corporation
Business Unit:
Cubic Transportation Systems
Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job Details:
Job Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed.
- Performs other duties as assigned.
- Work Hours are Mon-Fri 7AM-3:30 PM
Minimum Job Requirements:
- High school degree, or equivalent, some college coursework preferred
- Three years’ experience in a Customer Service/Call Center environment.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast-paced environment.
- Able to work and respond in a high-volume situation.
- Willing to work extended hours.
- Ability to type 40 plus words per minute (WPM).
- Proficient in Microsoft Office.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Worker Type:
Employee
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.