Summary: Provides exceptional customer service as part of the Facilities Department in a Corporate Office environment.

Essential Duties and Responsibilities:

• Provides assistance to employees on various office/facilities matters. May include meeting with employees, gathering and analysis of requests and recommending solutions.
• Documents issues and resolutions within the enterprise ticket tracking system, including building maintenance issues, equipment requests, etc.
• Handles initial configuration and deploys new and used multi-function devices.
• Assists with maintaining multi-function devices. This includes responding to device issues, replacing parts such as toners, drums, transfer rolls, etc., and ordering supplies for the devices.
• Maintains current documentation for multi-function devices such as issues and repairs, parts, required maintenance, etc.
• Handles coding and processing of invoices.
• Assists with other duties including ordering office supplies, assisting with print services and mailroom receiving and delivery.
• Performs backup responsibilities for the reception area and the mailroom.
• Maintains the Metro Q-Card and Woodlands Bus programs. Provides cards & passes to employees as requested, explains the process and oversees program balances. Also provides assistance regarding the Van Pool program.
• Provides input for standards, best practices and processes for assigned duties.

Requirements: Education and/or experience, knowledge, skills & abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements for this position are listed below:

• High school diploma or equivalent
• 2+ years of relevant experience
• In-depth knowledge of multi-function devices with the ability to resolve complex issues related to the devices.
• Familiar with Microsoft Excel, Word, and PowerPoint.
• Strong customer service skills and professionalism for interacting with all levels of individuals required, as well as the ability to function within and contribute to a strong team environment. Handles issues via calls as well as in person.

EOE

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• equivalent: 2 years (Required)
• Word, Excel & Powerpoint: 2 years (Required)
• multi-function device: 2 years (Required)

Work Location: In person

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