Specialist II, Child Find Intake (226 Days) Job at Dallas Independent School District
Specialist II, Child Find Intake (226 Days) -(RTP20221014-015)
Description
- Provide quality customer care when answering telephone lines to address concerns of parents, private school representatives, Early Childhood Intervention (ECI) providers, and other healthcare and community-based agencies.
- Handle information of a complex and confidential nature and document parental concerns and student demographic information
- Ensure the timely processing of all Parent Intake forms and student enrollment into the district’s electronic student registration system
- Maintain a regular filing system, process routine correspondence, make supervisors aware of the needs of the office regarding inventory of office supplies
- Type and edit documents and correspondence, including but not limited to general letters regarding case status to parents
- Respond to inquiries from employees and the public in an accurate, knowledgeable, and efficient manner; bringing to the attention of the supervisor those that cannot be handled
- Must maintain grooming standards and dress code
- Act as the point of contact between the campuses and internal/external clients
- Undertake the tasks of receiving calls, taking messages and routing correspondence
- Handle requests and queries appropriately and in a timely manner
- Ability to multitask and prioritize daily workload
- High level verbal and written communications skills in English and Spanish (via phone, email and in-person)
- Exemplary planning and time management skills
- Create and maintain filing systems, both electronic and physical
- Perform all other tasks and duties as assigned
Qualifications
- Accredited high school diploma and advanced clerical training or an Associate’s Degree; Bachelor’s Degree preferred
- 5 years experience in office administration and campus level support
- Coordinating meetings, writing reports, preparing presentations, producing spreadsheets, and maintaining data for the Director of Special Education Student Supports
- Experience in the parent-school-community relations field preferred
- Demonstrated ability to operate office including Macintosh and IBM compatible computers, fax machines, copiers, calculators, and multiple-line telephones, and virtual meeting platforms
- Task oriented self-starter with the ability to perform with a high degree of accuracy
- Problem solving/investigative skills to research and respond to inquiries
- Ability to interact effectively with all levels of district personnel and vendors
- Ability to work with frequent interruptions
- Ability to meet established deadlines
- Ability to multitask and prioritize daily workload
- Demonstrated ability to communicate with a diverse community and the public at large
- Excellent verbal communication skills and writing ability
- Bilingual/Biliterate required
- High level verbal and written communications skills in English and Spanish (via phone, email and in-person)
- Organizational, communication, and interpersonal skills required to achieve the goals of the position
- Proficient skills in computer software programs, such as Microsoft Office (Excel, PowerPoint, Word and Access) Oracle and other database systems
Work Locations: Special Education 912 S ERVAY FIFTH FLOOR Dallas 75201
Job: Specialist II-Sped
Full-time
Minimum Salary: 42,669.00
Median Salary: 52034.00
Job Posting: Nov 11, 2022
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