Essential Duties & Responsibilities: Include but are not limited to the following:

• Answer SOILMAPS support phone calls and emails in a courteous and professional manner.
• Dispatch SOILMAPS hardware orders and setups.
• Orchestrates and organizes data processing systems.
• Completes and files all documentation.
• Attends assigned trainings.
• Takes part in software testing.

Position Requirements:

• Must have a license and be insurable to drive.
• Associates degree or equivalent work experience.
• Good computer skills along with working on multiple software platforms.
• Strong oral and written communication skills, self-motivated, self-starter, and well-organized.
• Professional telephone and email etiquette.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram from.
• Understand the seasonality of the farm supply business and the in-season time commitment.
• Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
• Possesses problem solving capability and understands the operational processes.

Job Performance Skills:
Attendance/Punctuality/Dependability
Comes to work on time every day. Is fully prepared and ready to work at beginning of work schedule and continues until work day is done. Makes appropriate arrangements when adverse weather or other problems might delay on-time arrival. Conforms to work hours and schedule. Lets supervisor and others know immediately when unexpected problems cause absence, lateness, or the need to leave early.
Teamwork/ Team Player
Fulfills commitments to other team members. Puts team success ahead of individual success. Doesn't hog the credit for others' work. Works comfortably with all team members. Takes charge when it is necessary to facilitate an action or decision. Volunteers to help others with projects or assignments. Gives and welcomes feedback. Expresses disagreement constructively. Listens to and responds constructively to all team members. Balances team and individual responsibilities.
Customer Focus
Knows their customers and can describe their expectations. Manages customer expectations. Meets all of the expectations of both internal and external customers. Gains customers' trust and respect. Actively seeks customers' feedback on quality of service he provides. Quickly solves customer problems.
Relationship Building
Builds and maintains a network of contacts useful in achieving work-related goals. Extends and accepts invitations from others to build effective working relationships. Skilled in building rapport with a wide variety of individuals. Understands the balance between taking time to build rapport and getting the work done. Sensitive to what people around him or her are feeling. Promotes the contributions and accomplishments of customers or clients to others. Enthusiastic about others' ideas.
Due Diligence
Is aware of laws and regulations that affect her area and operates within the letter and spirit of those regulations. Sensitive to unusual activities, trends, patterns or transactions that may indicate fraud or other problems. Meets all training and certification requirements. Brings concerns about regulatory or financial irregularity to supervisor's attention. Sensitive to issue involving risk and manages risk appropriately. Models the role of a trusted advisor in all dealings.
Quality Management
Identifies and responds quickly to all customer needs. Works to assure continuous improvement. Invites suggestions; open to experimentation. Is willing to incur costs to assure quality. Encourages others to be on the alert for defects. Develops accurate measure to assess how well a job is done. Knows when "good enough" is good enough and when it's not.

Job Type: Full-time

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