The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.

Osborne is opening its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton will provide 140 beds of transitional reentry housing to formerly incarcerated men who would otherwise be homeless after discharge from a correctional facility. Fulton will also provide onsite reentry services, including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days on a 24-hour basis daily, including evening and weekend hours (some positions will require non-traditional work hours).

We are seeking five full-time Shift Supervisors. Shift Supervisors provide shift coverage and be on-call nights, weekends, and holidays. This position is responsible for working various shifts and maintaining emergency coverage where necessary. The position ensures the overall operational, and safety of the facility. The Shift Supervisor reports to the Security Manager.

Responsibilities

• Supervise Customer Care/Security personnel
• Assist in scheduling staff and ensuring 24-hour coverage
• Maintain, revise, and update operations logs, records, and forms
• Ensure the security of the premises and perform access control.
• Perform regular and frequent foot patrols of the entire facility.
• Promptly advise appropriate supervisors (Director of Security and Program Director) of problems or concerns.
• Schedule daily assignments for subordinates, and monitor their performance.
• Complete Safety Monitor performance evaluations, progress reports, disciplinary memos, and shift assignments.
• Interact with all clients in a professional and productive manner.
• Supervise shift, overseeing and performing crisis intervention and addressing operational problems.
• Supervise and perform all regular client service and reporting tasks.
• Schedule daily and weekly assignments, monitor functions and participate in the rotation of task assignments.
• Perform special assignments and shift specific responsibilities as assigned, assuring the provision of services and compliance with regulations and policies.
• Produce and provide daily census
• Provide clear direction, information, and assistance to clients, client visitors, vendors, and employees in a professional, pleasant, and courteous fashion regularly and during emergency situations
• Ensure that all life safety systems and related equipment are fully functional
• Search all residents, staff, visitors & residential rooms & common areas of the facility via magnetometers, hand-held wands and x-ray baggage scanners.
• Willingness to become trained in Safe Crisis Management (SCM) by Osborne Staff.
• Cover any Customer Care/Security shift vacancies as needed
• Perform additional duties as assigned.

Education

• High School Diploma or equivalent (Preferred).
• New York State Security Guard Registration Card.
• 16-Hour On-The-Job Security Guard Training Certificate.
• First Aid / CPR Certificate
• FDNY F80, F02 & F7 Certifications
• NYS valid driver's license

Related Skills and Knowledge

• Strong oral and written communication, time management, and organizational skills are necessary.
• Must maintain professional appearance and behavior of conduct at all times t
• Must have good interpersonal skills with the ability to communicate effectively, both written and oral.
• Knowledge of community resources.
• Ability to make sound decisions and resolve conflicts.
• Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision
• Work collaboratively well with diverse groups.
• Proficiency with computer skills and be able to formulate incident reports.
• Must be able to work flexible shifts, weekends, and overtime if necessary.

Benefits of Working at Osborne

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.