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ServiceNow Implementation Specialist, Human Resources- REMOTE ROLE Job at ARK Solutions

ARK Solutions Atlanta, GA

ServiceNow Implementation Specialist – Human Resources
Work Location: 100% Remote

The ServiceNow Implementation Specialist – Human Resources will work with the agile development team focused on the deployment of deploying the HRSD Professional module at the client.

Assumes 40 hours a week for 52 weeks in support of the ASC Deployment on Team Bravo. The implementation specialty is initially for HRSD, but will be swapped for other specialties needed as initiative progresses.

The ServiceNow Implementation Specialist – Human Resources will work with the agile development team focused on the deployment of deploying the HRSD Professional module at the Georgia Institute of Technology.

Major Responsibilities:
  • Coordinate with business stakeholders and current consultants to understand and refine the path for HR Support at client Tech.
  • We have a high-level execution plan for HRSD with a go-live in October. The Implementation Specialist will guide a methodical approach to defining Centers of Excellence (COEs), HR Topics, HR Categories, HR Services, and the deployment of the Employee Self Service Portal, based on the Now Create Implementation methodology.
  • Provide guidance and best practices for leveraging Universal Request, Process Automation Designer, and Playbooks to compliment/enhance HR Case Management.
  • Provide ongoing feedback/guidance on developer work to ensure adherence to best practices and maintain proximity to “out-of-the-box.”

Skills Matrix:
Skill
Required / Desired
Amount
of Experience

3+ years working as a ServiceNow Implementation Specialist for Human Resources including the Quebec version and beyond
Required
3
Years

ServiceNow Certified Implementation Specialist (CIS) in Human Resources strongly preferred
Highly desired

Working knowledge of the Now Create Implementation methodology required
Required

Solid understanding of the ServiceNow platform, ServiceNow’s Common Services Data Model (CSDM) and configuration management database (CMDB)
Required

Strong experience implementing HR Service Delivery in a complex business organization
Required



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