We are seeking a new TEAM member!

Great work environment and opportunity to grow with internal training. We are always looking for talented, self-driven Team members that want to grow their career and earning opportunities. As a Service Technician which will require you to: repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 7 days of hire. See list of required tools at the bottom of this post.

Major Duties and Responsibilities

1) Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay.
• After the job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  

2) Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicles cleaner than when they were dropped off.

3) Other Duties

• As assigned.

4) Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift material.
• Frequently requires the ability to balance and push a 700 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

GENERAL TOOLS

Screwdriver Sets
Flat #1, 2, 3, 4
Phillips #1, 2, 3, 4
Posi-Drive #1, 2, 3, 4
Angle Driver (for carb adjust)

Pliers Sets
Common
Vice Grip
Needle Nose
Sidecut
Channel Lock
Hose Clamp Crimpers

Snap ring
Small to Large
(Straight 45 & 98 degree)

1/4” Ratchet Set

1/4” Extension Sets
2” to 6” Straight
1” to 8” Wobble

1/4” T-handle

1/4” Air Ratchet

1/4” Drive Socket Sets
1/4” to 1 1/2” 6 & 12 point (shallow & deep)
1/4” to 1 1/2” 6 & 12 point (wobble socket)

3/8” Ratchet Set

3/8” Extension Sets
2” to 12” Straight
1” to 12” Wobble

3/8” T-Handle

3/8” Air Ratchet

3/8” Drive Socket Sets
3/8” to 3/4” 6 & 12 point (shallow & deep)
3/8” to 9/16” 6 & 12 point (wobble socket)

Spark Plug Sockets

18mm & 13/16

3/8” Drive Allen Sockets
Straight & Ball Sockets (short & long)
3/16” to 3/8” Long 6mm

Crows Foot Set
3/8” to 1 1/8”

Torx driver bit set
Up to & including # 40 & 45

Torque Adapter Set
3/8 to 3/4

1/2” Ratchet Set

1/2” Extension Sets
2” to 12” Straight
1” to 12” Wobble

1/2” T-handle

1/2” Drive Socket Sets
3/8” to 1 1/2” 6 point shallow

Hand Impact Driver & Bits

Air Impact Wrenches
3/8” & 1/2

Torque Wrenches
3/8” to 288” lb.
3/8” to 75” lb.
1/2” to 288” lb.

Combination Wrenches
1/8” to 1 1/2”
19mm & 12 mm

Line Wrenches
1/4”, 5/16”, 3/8”, 7/8”

Crescent Wrenches
4”, 6”, 8”, 10”, & 12”

Allen Wrenches
1/16” to 7/16”

Ball Peen Hammers
2,4,8,12,16, & 28 oz.

Brass Hammer

Dead Blow Hammer Set

Plastic Tip Hammer Set

Punch & Chisel Set

Complete Set of Metal Files
File Handles
Thread Files
Jewelers Files

Feeler Gauge
Flat & Wire Type

MISC TOOLS

Safety Glasses

Drill Bits - All to 1/2”
Number, letter, fractional

Hacksaw With blades

3/8” or 1/2” Drill

Pop Rivet Gun

ELECTRICAL

Digital multi meter
10 amp scale
300 ma scale

Test Light

Jumper Leads
3 ea (14 Gauge W/30
amp clips 24” long)

Timing Light

ENGINE

Piston Ring Compressor
Dial Calipers
Micrometer Set
Small Hole Gauges
Telescoping Gauges
Steel Rule
6” Machinists Square

CHASSIS

Wheel Bearing packer
Spoke Wrench
Valve Core Tool
6” dial vernier
Plumb bob
Six 24” Bungi cords
Belt tension gauge (HD35381)