FLORIDA DETROIT DIESEL ALLISON is a Stewart & Stevenson company. Our unique line-up of products and services means that you’ll get exposure to a broad range of industries including oil & gas, power generation, construction, transportation, marine, mining and agriculture. With more than 1300 employees in 64 locations in the U.S. and abroad, our small, customer-focused teams share a common commitment to the quality and value of service.

POSITION SUMMARY

Responsible for daily direction and supervision of the service department and Service Technicians.

ESSENTIAL FUNCTIONS

• Oversee the daily operations of the service department.
• Manage the distribution of Service Technician work loads and assignments.
• Direct the activities of Service Technicians.
• Manage shop costs to achieve margin objectives.
• Ensure the appropriate manpower and supplies are available to complete work assignments.
• Review in progress and completed jobs to verify scope of work completed appropriately and safely.
• Maintain a clean and safe work environment.
• Assist Service Advisors in responding to and handling customers' service complaints.
• Establish work standards and evaluate Service Technician's performance.
• May handle issues related to warranty work requests.
• May determine need and cost of service repairs.
• Hire, counsel, and discharge Service Technicians as necessary.

QUALIFICATIONS

High School Graduate or General Education Degree (GED) and/or three to seven years related

experience

• Ability to organize and direct oneself and effectively supervise others.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

SKILLS & ABILITIES

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Certificates & Licenses

N/A

Other Requirements

Prior experience in a shop and/or field service environment required.

Ability to utilize laptop computers and portable diagnostic tools required.

Prior supervisory experience required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Experience

• 3 - 7 years: Three to seven years related experience

Education

• High School or better

Licenses & Certifications

• Driver License (Non Auth)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)