SUMMARY Works in conjunction with all other Service Coordinators and the Utah branch Service Technicians to accurately invoice customers for service work provided by Welch Equipment Company. Collects technicians worked time and enters into ADP or time worked spreadsheet. Answers incoming calls from Customers, technicians and other WEC employees. Communicates with customers when necessary on daily customer needs such as service calls, purchase orders and invoice disputes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Invoice all completed work orders completed by the assigned technicians within 2 days of completion. Approximately 13 technicians per Service Coordinator.

Maintain a Work In Process (WIP) according to company policies and expectations.

Monitor, collect and input all technicians worked time into ADP or the payroll spreadsheet.

Spot-check technicians time cards against GPS for accuracy and to make sure that all technicians are following company policies.

Answer all overflow of incoming service calls. Collecting needed information on those service calls for proper dispatching.

Other duties as assigned by the Service Manager and Service Office Manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• MS Excel, MS Word proficient
• Very organized
• Ability to multi-task
• Work with minimal supervision
• Problem Solving
• Self-Starter
• Leadership Ability
• Cooperative/Can do Attitude
• Attention to detail
• Excellent Communication Skills
• Sense of Urgency

Must be customer focused both internally and externally.

Must be able to communicate effectively with customer representatives and with all levels of WEC management.

Possess excellent organizational and time management skills.

Must be flexible and able to adapt to varying workloads and environments.

Be willing to comply with employee handbook.

Possess working knowledge of personal computers including DOS and Windows applications.

EDUCATION and/or EXPERIENCE

Possess a High School diploma or General Education Degree (GED).

LANGUAGE SKILLS

Must be able to speak, read and write English fluently. Must be able to read and interpret technical service write ups and work orders. Must be able to effectively communicate with customer, factory personnel and service team members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration. The noise level in the work environment is sometimes loud.

Statement of Intent

The above statements are intended to describe the general nature of level of work being performed by the person assigned to this position. Essential duties and responsibilities are intended to describe those functions that are essential to the performance of the job under the Americans with Disabilities Act (ADA).