Immediate Opening!

Toyota Of Wichita Falls has an immediate opening for a Service Advisor in our growing Service Department. Proven performers with good follow up and people skills are a must.

JOB RESPONSIBILITIES:

• Communicate with team leaders to determine status of jobs
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.

We will train the right person. This is a great opportunity… we have lots of work! Dealership background is preferred. We need your experience and great attitude to help us move to the next level. Applicants must have outstanding customer service skills, basic automotive repair knowledge and be able to succeed in in a fast paced customer service environment.

Compensation is based on background and ability. . Plus, we offer one of the finest benefits programs in the automotive industry, which include medical and dental insurance, paid vacations, 401K & more! Apply online today.

Job Types: Full-time, Part-time

Pay: $35,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: One location

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