Server Restaurant Job at Hotel Indigo
Role Purpose
Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.
- Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
- Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
- Be original by building connections with our guests and being imaginative to create memorable experiences.
Key Accountabilities
FINANCIAL RETURNS
- Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
PEOPLE
- Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
GUEST EXPERIENCE
- Greet all guests and take beverage and food orders in a prompt and professional manner.
RESPONSIBLE BUSINESS
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
- May assist with other duties as assigned.
Key Skills & Experiences
- Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
- Literate – you’ll need a good grasp of reading, writing and basic maths.
- Flexible – night, weekend and holiday shifts are all part of the job.
- Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
- Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.
IHG is an equal opportunity employer / M/F/ D/V
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