The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island!

JOB SUMMARY :

To display assertive hospitality and friendly service to ensure total guest satisfaction. Product knowledge is essential and must know all aspects of the menu and beverage offerings. Assist in monitoring the guests needs. Maintain and support our resorts Core Values.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Check station assigned to you prior to opening for cleanliness of work areas.
• Serve guest order promptly and according to service manual.
• Do all necessary set-up side work as per side work schedule.
• Attend Pre-Shift at designated time.
• Be aware of daily additions, soups, drinks and “86” items.
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any questions about the menu in a direct, concise way.
• Assist the host/hostess with prompt and courteous greeting and seating of guest.
• Accurately practices service standards on a daily basis.
• Can recite all menu items and ingredients of each item.
• Can recite all Premium/Super Premium items – beer, wines, liquors and knows prices – can open bottle of wine.
• Can ring up all to, close guest checks and does paperwork accurately.
• Ensure the check is presented in a timely fashion.
• Can answer basic questions, give directions and information about the resort and local areas.
• Ensure timely beverage refills.
• Uses daily opportunity to upsell when taking orders i.e. appetizers, desserts and beverages.
• Practices “aggressive hospitality” as outlined in F&B Service Standard Manual.
• Be able to operate Micros POS (where applicable). No voids or deletes without management’s written approval.
• Ensures proper recording of all cash and credit tips and accurately records sales and tips.
• Must be able to climb stairs multiple times per shift.
• Must be able to carry a tray weighing 10-20 lbs. over shoulder.
• Can answer all daily special questions.
• Approaches the table in 45 seconds.
• Introduces his/herself to guest.
• Checks with guest often to ensure satisfaction.
• Pre-busses his/her table, and ensures his/her stations are clean, safe and sanitary.
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
• Each employee is expected to carry out all reasonable requests by management, which the associate is capable of performing.

EDUCATION and/or EXPERIENCE :

Experience serving customers either in a restaurant or banquet setting.

One to four years education at the high school level or equivalent education and experience that provides the required knowledge, skills and abilities.

BENEFIT PRIVILAGES:

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period.
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing'