Senior Patient Representative Job at Sun River Health
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Senior Patient Representative to join our team in Amenia.
A Senior Patient Representative is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. Performs job duties in compliance with systems and job specific standards. Responsible for Care Solutions screening.
Essential Duties and Responsibilities of a Senior Patient Representative:
- Supervises all aspects of front desk operations including telephones (minimizing abandon rates), encounters, collections, registration and coverage of the front desk during business hours.
- Active participation in all front desk activities.
- Supervises front desk staff, as well as facility/housekeeping staff assigned to the site.
- Responsible for overseeing and scheduling all Patient Representatives within respective department/site. Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services and assists patients with billing questions. In the absence of Operations Coordinator, provides oversight of front desk.
Minimum Education Requirement: High school diploma/ GED
Minimum Work Related Experience: 5-8 years
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