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About the Opportunity:

The Sr. Director of Sales, Charters, Meetings & Incentives (CMI), and Group Operations will establish and maintain improved efficiencies and processes within the sales organization that will provide support to the Vice President of Sales, our Sales team, and our Travel Partners in order to increase sales, maximize revenue, and mitigate risk to the company. This position will also provide expert leadership with regard to Charter and Group operations.

Essential Duties & Responsibilities:

• Oversee and ensure successful execution of all large group contracts, charters, meetings &

incentives and group operations.

• Ensure service of all Charter group special needs and requests onboard in coordination with Vessel

Operations.

• Coordinate charter rate quotes with VP Sales, Revenue Management, and other key contributors as

applicable.

• Manage “Gift a Trip” incentive program.
• Continued development and Implementation of controls to ensure Sales Team has the support

needed to efficiently focus strictly on selling.

• Continued development and Implementation of tools and quality control systems for the Sales

Service and Support Specialists team to utilize in support of the Sales Team.

• Ensure department and practices are developed into a best in class organization and are in

alignment with company values, brand strategies and customer satisfaction.

• Assist with elevated travel partner requests, support, and agency issues.
• Develop agency/agent engagement initiatives.
• Gather travel partner feedback and insights via surveys and ongoing input from Sales team to

optimize efforts and influence future strategies.

• Collaborate with other departments (Revenue Management, Marketing, Reservations, etc.) to

optimize revenue growth and client satisfaction.

• Seaware and SalesForce management including Consortia updates and accurate reporting of

affiliation changes and updates.

• Manage ongoing development and implementation of Seaware and SalesForce, in conjunction with

the VP Sales, to meet the requirements of the Sales Team.

• Create and manage all reporting from Seaware and SalesForce including Sales Team usage, pipeline,

dashboard, and incoming leads.

• In coordination with the VP of Sales, ensure seamless participation in National Industry conferences

including budgeting, trade show booth layouts, logistics of marketing material, and event
sponsorships.

• Ensure set-up and delivery of marketing materials for Travel agent events-include fam trips, RAM

territory agent events, inaugural functions, and regional seminars.

• Act as Travel Partner liaison, working closely with marketing department to provide sales team and

travel partners support with their marketing projects—ensuring all activities are brand compliant
and within budget.

• Collaborate with Marketing team to develop product presentations, collateral, and other materials

needed for the success of the Sales team.

• Develop and maintain communication tools to keep the sales team current on policy and/or product

changes.

• Coordinate show specials with Revenue Management; ensure proper communication and reporting

of results.

• Be a RESPECT Service System example to other.
• Ensure behavior and performance support the Company’s mission, vision, values, and operating

principles

• Other duties as assigned.

Requirements & Qualifications:

Education:

• Bachelor’s Degree in Business or related field required

Experience, Skills & Abilities:

• At least 5+ years of progressive experience in travel industry sales operations and/or sales support services

• Analytical business skills
• Budget management
• Seaware and Salesforce experience
• Must possess excellent, polished, professional communication, presentation, planning, time management, and relationship building skills.
• Intermediate/advanced Microsoft office skills

• Excellent organizational skills

• Event planning experience
• Business analytics and business acumen with a key understanding of contracts and statistics

Other:

• Must be at least 21 years of age
• Must be willing to travel up to 30%
• Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing

OUR VALUES - RESPECT

At City Experiences and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

EEO

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.