Senior Business Analyst Job at Mass General Brigham Health Plan
Sr Business Analyst
- (3215366)
Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.
We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.
The Sr. Business Analyst will play an important role in understanding cross-functional stakeholder needs, facilitating the negotiation of requirements amongst these stakeholders, identifying the current- and future-state business processes and systems, helping the business stakeholders envision the future and how their work will need to change to support the future, creating, analyzing, and validating detailed functional specifications, facilitating design sessions with the development team to define the solution and delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
A Sr. Business Analyst will have 5+ years of practical experience as an analyst, with repeated practice performing business analysis in a variety of complex situations. A Sr. Business Analyst knows what business analysis techniques to use, influences the desired outcome on a project, assess and manage risk and define change strategy. A person in this role works independently and may plan, supervise or lead the work of others on large projects and work efforts.
- Possess leadership aptitude, critical thinking and problem-solving proficiency.
- Have strong business domain knowledge and ability to assess and manage risk and define change strategy accordingly.
- Collaborates with key business partners to support business operations and understand how current and future business processes and systems enhancements may improve business processes and productivity.
- Elicits, gathers, creates and documents business requirements as part of the project lifecycle.
- Identifies, defines and documents new business process workflows using industry standard analysis approaches.
- Manages requirements and documentation needs for complex projects and programs.
- Develops business needs analysis documentation for project teams, development teams and participate in various stages of data and requirement analysis as part of the project lifecycle.
- Works closely with cross-functional teams to assure coordination of efforts, timing, priority and impact on assigned projects.
- Collaborate with Mass General Brigham Health Plan stakeholders and vendors and/or consultants to assure timely, cost effective project delivery.
- Lead vendor procurement effort by adhering to Mass General Brigham Health Plan’s Vendor Management Governance Policy.
- Works within project deadlines, schedules and manage multiple competing priorities.
- Communicates effectively with end-users to convey schedules, dates, priorities, needs, project related information and escalate issues, as needed.
- Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
- Hold self and others accountable to meet commitments.
- Ensure diversity, equity, and inclusion are integrated as a guiding principle.
- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
- Build strong relationships and infrastructures that designate Mass General Brigham as a people-first organization.
- Hold self and others accountable to meet commitments.
- Ensure diversity, equity, and inclusion are integrated as a guiding principle.
- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
- Build strong relationships and infrastructures that designate Mass General Brigham as a people-first organization.
- Other duties as assigned with or without accommodation.
Working Conditions and Physical Effort
- Work is normally performed in a hybrid work environment.
Knowledge and Education
- Bachelor’s Degree or the equivalent combination of training and experience.
- Professional Business Analyst certification
Experience
- 5+ years direct working experience as a Business Analyst in the Healthcare field.
- Healthcare domain knowledge, Claims Processing, Financial Systems and/or Healthcare Information Technology experience preferred.
- Microsoft Office Suite and analysis tools (Visio, Word, Excel, and SharePoint) preferred.
- SQL: Ability to perform and execute querying/reporting functions preferred.
- Cognizant Trizetto® product experience: QNXT and CCA desired.
- Electronic Data Interchange (EDI) experience desired.
- Ability to manage multiple deliverables and work well in fast-paced and high-pressure situations.
- Very socially-focused requiring customer-focused attitude.
- Build and maintain collaborative relationships.
- Facilitate decision-making processes between business and IT resources to build consensus.
- Excellent interpersonal, verbal and written communication skills including a consultative communication style
- Be comfortable working in a one-on-one or in a team environment and lead by example.
- Understand and where needed, collaborate to develop project objectives and how systems support business areas.
- Strong understanding of industry standard Business Analysis techniques.
- Comprehensive working knowledge of the System Development Life Cycle (SDLC).
- Strong processes and data analysis skills.
- Ability to gather, analyze, and document requirements from business users and relay information to project teams for systems and/or business process development.
- Experience creating workflows, user stories, post-production support documentation and assist with developing training material as needed.
- Ability to conduct impact assessments of new requirements on an existing business process.
- Experience creating workflows, user stories, training material and post-production support document.
- Ability to assess the impact of new requirements on an existing business process.
- Experience in vendor management around RFP/RFR submission.
- Report on issues and questions, make recommendations to project team.
- Excellent interpersonal, verbal and written communication skills.
Skills/Competencies
- Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.
- Strong aptitude for technology-based solutions.
- Ability to inject energy, when and where it’s needed.
- Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.
- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
- Be accountable for delivering high-quality work. Act with a clear sense of ownership.
- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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