*Free Spectrum internet, cable, and home phone for employees in service areas. Check out our career page for more info as well as offerings for employees outside of service areas.

Also check out how much fun we have in the office! https://www.instagram.com/tv/CkjWVRhIIBT/

Be Seen. Be Heard. Be Empowered. Be Mobilized.

Our Spectrum Mobile leaders are dedicated to mobilizing the careers of our employees with opportunities for everyone to be seen, heard, and empowered. If you're looking to join a company that's investing in innovative technology, communities, and the professional development of its people, then we want to connect with you!

Be Seen

Our Portland call center loves to celebrate achievements. We have a monthly theme based on the interests of our team members. The theme is then used for communications, fun activities, giveaways, and even dress up contests. If you interview with us, you'll get to see November's Star Trek theme first hand! If your interview doesn't fall on a dress up day, check out the TV monitors throughout the call center. We have several slide shows playing featuring top performers, job promotions, new comers, and ohter exciting updates.

Our people have a variety of interests, from pop culture to sports, to family and animals. Whether it's a manager in a wizard's robe handing out cookies of darkness (true story!) or networking with a Business Resource Group for LGBTQ+ or another group, we invite everyone to bring their interests with them; not leave them at the door.

Be Heard

When interviewing you'll notice most office doors are open, unless there's a meeting in progress. We take our open door policy seriously, and encourage all employees to share what's on their mind. We'll even pull you during different stages of employment for a focus group, where your feedback can help us design better processes.

Just this year we expanded training from 5 weeks to 11 weeks. Feedback from new hires allowed us to design a better, more thorough training program to build a solid foundation for success. The first 3 weeks is spent in a classroom setting and the remaining 8 new comers start taking live calls within their training group.

Be Empowered

Spectrum promoted over 13,000 employees in 2021. If the advancement was all local, that would be about 20% of the population of Portland! We want to see our people grow, and supervisors work closely with their teams to design career development plans. Whether you want to be a leader or just provide the best customer service, we can work with you on professional development.

Our commitment to professional development extends to our benefits program. Just this year Spectrum increased education assistance to $10,000! That coupled with free internet if you live in a service area, you're in a great position to work on your knowledge and skills.

Be Mobilized

Spectrum is making a huge investment in the Portland, ME call center by adding over 100 new positions! As we continue to fill our customer service openings we will grow to add more mentors, leads, and supervisors.

Take the next step to mobilize your career and apply today!

Join us and we’ll connect you with…

• A set schedule that you can plan your life around
• Generous paid time off
• Free internet and cable services in our coverage area
• Comprehensive health, dental and vision benefits in first 30 days
• Best in class Retirement Plans and 401k Match – up to 9% of wages per year
• Educational Assistance up to $10,000/year with no waiting period

The Role At A Glance

• The Job. Full-time entry-level to mid-level customer service role in inbound call center. You will troubleshoot and resolve mobile customer technology and service issues, including repair, billing, and account management.
• Candidate Profile: A people oriented, problem solver who can multitask to resolve a variety concerns with services and equipment. Mobile Representatives use empathy, patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
• Minimum Requirements: High School Diploma or GED; Ability to read, write, speak and understand English.

Work Schedule

All of our team members receive a set schedule, meaning the days and hours you work will not change unless you volunteer for extra hours, take time off, or apply for a different shift in the future. We have a variety of shifts available! All schedules include at least one weekend shift.

Upcoming Training Classes

• Currently hiring for classes starting on 11/22 and beyond!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overtime
• Weekend availability

Work Location: One location

Please Note :
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