Job Introduction:
Job Description Summary:

Minimum 1 year scheduling experience required.

Job Summary: Essential Duties and Responsibilities: - Ensure all team members are trained on departmental and company policies and procedures; - Create training materials for, and lead training of new hire training classes; - Work closely with the Department Manager and Team Leads to ensure all employees are properly trained or retrained; - Ensure Team Leads and Team Support Specialists are given the proper guidance on developing and mentoring their new Schedulers out of training; - Ensure all standard operating procedures are up- to- date and available; - Work directly with Department Manager, Team Leads and Regional Operation Managers to continually assess and improve procedural changes that will lower scheduled- out time (SOT); - Ensure daily mileage report is pulled and reviewed for accuracy; - Acts as a mentor to Department Schedulers to coach and develop scheduling techniques; - Review unscheduled cases and advise on scheduling solutions; - Support the Department Manager in building team culture through teamwork and sharing of proven strategies to achieve common goals; and - Work closely with the Department Manager to maintain a positive environment and an atmosphere that will encourage learning and growth. Additional Duties and Responsibilities: - Maintain a high sense of urgency at all times; - Attend meetings as required; - Promptly answer and assist questions requested by Management, Providers, Scheduling and various other department(s) personnel; and - Other duties as assigned. Knowledge/Skills/Abilities: - Advanced verbal and written skills; - Advanced leadership skills; - Advanced analytical skills with high attention to detail; - High urgency to business needs; - Strong motivational skills; - Advanced problem- solving abilities, with the ability to make quick decisions; - Advanced multi- tasking skills; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Power Point, and general internet research abilities. Minimum Qualifications: - High school graduate; some college preferred; and - Minimum of one year scheduling experienced required Education and Experience Requirements:

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
  • OS for Windows – Windows 10 or Windows 11
  • OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
• Hardwired internet (ethernet) connection
• Private work area and adequate power source
• A second monitor is highly recommended for most positions

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.