Scheduler

ABOUT US: Stars Therapy Services is a leader in providing Assessments and Early Intervention for children from birth to age 3 with developmental delays in a naturalistic environment. This includes providing Speech, Physical, and Occupational Therapy using evidence-based practices, while also maintaining cultural sensitivity. We are a contracted, dedicated service provider through the San Andreas Regional Center that services families throughout 4 counties: Santa Clara, Santa Cruz, San Benito, and Monterey.

WHAT WE ARE LOOKING FOR: Stars Therapy Services is currently seeking a detail-oriented and enthusiastic high-volume Scheduler to work from our office in San Jose, CA. This position requires language proficiency in both English and Spanish.

ROLE OVERVIEW: A Client Support Specialist (CSS) processes referrals and educates families on the steps and procedures to access care. He/she provides excellent customer service with exceptional phone etiquette and professionalism, researches and communicates staffing coverage needs per assigned region, and maximizes a family’s service hours based on their authorization and availability.

REPORTS TO: Director of Intake & Scheduling

EXPERIENCE AND QUALIFICATIONS:

• Extensive direct experience in a similar role (high volume staff/client scheduling)
• Ability to multitask and prioritize, with high attention to detail.
• Professional oral and written communication and comprehension skills.
• Effective de-escalation skills, and ability to quickly adapt to and handle changes.
• Ability to problem solve both independently and collectively.
• Comfortable in a fast-paced environment.
• Skilled in collaborating with colleagues and leadership.
• Proficient in Google-Suite and Microsoft Office, and ability to learn new technologies/medical record systems.
• Experience in early intervention/ABA preferred but not required.
• Bilingual in Spanish required

BASIC & PHYSICAL REQUIREMENTS:

• Must have reliable transportation and be willing and able to travel to office location. Valid driver’s license, proof of current auto insurance, and clean driving record.
• Ability to obtain DOJ background clearance.
• Ability to read, comprehend, and write communication through computer, electronic devices, and paper means.
• TB and COVID Vaccinations (medical or religious exemptions accepted)

BENEFITS:

• Competitive hourly rate
• Paid training and on-going career development opportunities
• Health Benefits, 401k, and employer paid life and AD&D insurance
• Paid sick, holiday, and vacation days.
• Laptop, monitor(s), and uniform provided.

COMPENSATION: Starting pay range of $25-35/hr (experience and education considered)

Stars Bay Area, Inc. is an Equal Opportunity Employer