Requisition #: 234947

Title: Room Service Attendant

Department: Food Services Kitchen

Location: UMass Memorial Medical Center

Grade: SER6

Posting Date: 12/21/22

Shift: Mixed

Status: Non-Exempt

Union: UFCW

Hours: 16

Shift Length: 4-8

Position Summary:

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

Major Responsibilities:

• Delivers patient trays as assigned, including regularly scheduled meals, snacks, floor supplies and NOW trays. Assists patients with proper positioning of food tray, reviews menu selections with patient and opening of items as necessary.
• Loads and pushes hot and cold food trucks to and from patient units. Transports various related equipment to appropriate areas. Loads and operates cart lifts, dumbwaiters and elevators.
• Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner. Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable. Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions.
• Retrieves all patient trays and delivers to the main kitchen. Cleans and restocks cart.
• Utilizes computerized menu planning system to generate current diet order lists. Verifies for accuracy with unit charge nurse and/or designee.

Position Qualifications:

License/Certification/Education:

Required:

Preferred:

• High School education or equivalent.

Experience/Skills:

Required:

• Excellent communication and interpersonal skills.
• Ability to read, write and speak English.
• Ability to perform multiple tasks under time constraints and constant interruption.
• Basic knowledge of unit weights and measures and basic mathematical functions.

Preferred:

• Prior experience in a patient care capacity strongly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.