JOB PURPOSE: Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

ESSENTIAL FUNCTIONS:

• Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain rooms in compliance with hotel standards.
• Strip dirty linens/towels and remove used amenities from room/suite.
• Check maid cart for supplies, stock as needed.
• Greet guests immediately with friendly/sincere acknowledgment.
• Replenish linen and guest amenities.
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Provide customer service to guests, including information about hotel services, activities, and local attractions.
• Assist co-workers, as requested.
• Other duties as assigned.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 18 years of age
• Ability to work independently.
• Physically able to move large objects such as carts, large bags of linen, ironing board.
• Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles.
• Ability to read and recognize room/suite numbers.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of the suite.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High school graduate or equivalent required.
• 6 months to 1-year cleaning experience in housekeeping or janitorial services preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Sedentary: 10%; Walking: 90%
• Shift work required; must be able to work weekends and holidays; may need to work overtime.
• Some lifting and carrying are required.

• Ability to grasp, lift, and carry or otherwise move materials weighing up to 50 lbs.
• With assistance, lifts, carrying, pushing, and pulling up to 80 lbs.
• Ability to move throughout building, bend, stoop, and reach to assist room attendants, house persons, laundry attendants in the completion of their duties and their absence.
• Required to work weekends, holidays, and overtime as needed.