Retention & Engagement Manager

3033 N Central Ave.

Suite 145

Phoenix, AZ 85012

Who Are We?

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

OUR AMAZING BENEFITS

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

• Medical, Dental, and Vision available DAY ONE!
• 3 weeks Paid Time Off annually
• 10 paid Holidays annually
• 403b Retirement Account Savings Plan
• Tuition Reimbursement for eligible programs
• Employer-paid Short Term and Long Term Disability
• And MORE!

WHAT YOU'LL BE DOING DAY TO DAY

The Retention & Engagement Manager serves as a knowledgeable resource to employees across all levels of the organization on human resources-related issues. This position is responsible for managing and facilitating programs and processes related to employee engagement, employee relations, benefits, recognition, and retention. Supports and encourages employees through transitions in role, employment, life events, and organizational change.

• Manage and facilitate engagement and recognition programs and events aimed at the development and retention of employees at all levels
• Work collaboratively with managers and supervisors on employee relations issues and HR initiatives, and provide support and guidance in accordance with organizational policies and values
• Investigate and resolve employee concerns and complaints in partnership with, and under guidance of, Senior Retention & Engagement Manager
• Serve as knowledgeable resource regarding employee benefits and benefits administration, and support benefits and total rewards processes and initiatives including but not limited to annual open enrollment, qualifying events, reconciliation reports, ADA, FMLA and leave of absence process, Trip Reduction Program, Unemployment Insurance, and others
• Provide support and guidance to employees as needed, and partner with leaders to ensure coaching and corrective action is implemented in a timely, consistent, and equitable manner
• Guide and support leaders on drafting of corrective action and coaching documentation
• Conduct and facilitate employee surveys and feedback sessions including exit interviews, stay interviews, pulse checks, and others
• Assure compliance with legal and regulatory requirements
• Identify risks or opportunities and recommend changes to processes which improve the delivery of HR services to the organization
• Travel to health clinic sites periodically is required

WHAT YOU'LL NEED TO HAVE

• Bachelor’s degree in Human Resources, Labor Studies, Business, or other related field
• Two (2) to five (5) years’ experience supporting Human Resources initiatives including employee engagement, employee relations, on-boarding/off-boarding, benefits administration, and recognition
• Certification as a Professional in Human Resources (PHR) by the HR Certification Institute (HCRI) and/or Society for Human Resource Management Certified Professional (SHRM-CP) is preferred
• Prior experience working as a Human Resources Generalist or in a Business Partner capacity is preferred
• Experience investigating and resolving employee concerns and complaints
• Demonstrated excellence in employee relations with ability to collaborate cross-functionally with managers, supervisors, and administrative staff
• Experience with management of a total rewards strategy (including benefits plan administration and recognition)
• Proficiency in State and Federal regulatory requirements surrounding employee relations, separation, engagement, recognition, benefits, FSLA, FMLA, ADA, EEOC, EOE, and other relevant policies and practices
• Proficiency in use of current Microsoft Office applications and Human Resources Information Systems (HRIS)
• Competency in working with people of various cultures and backgrounds
• Ability to perform a variety of assignments requiring considerable exercise of independent judgment
• Evidence of valid Arizona driver’s license and current auto insurance
• Arizona Department of Public Safety Level 1 Fingerprint Clearance card or ability to obtain within 30 days of employment
• Ability to maintain confidentiality
• Prioritization and multi-task skills are required

As a community health center, we have a unique responsibility to keep our facilities as safe as possible and to protect our patients and team members. With this in mind, you will be required to comply with all vaccine mandates, including the COVID-19 and Flu Vaccine programs which will include acquiring the vaccines or an exemption. This policy is consistent with our mission to provide a safe and healthy environment for our patients, providers, and employees.

As an Affirmative Action and Equal Opportunity Employer, Adelante Healthcare is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85012: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

License/Certification:

• PHR or SHRM-CP (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85012

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