JOB DESCRIPTION

Server

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS:

• Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.
• Greets all guests in a courteous and respectable way.
• Takes verbal drink and meal orders according to guest preference.
• Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.
• Executes the service cycle and team responsibilities at all times.
• Maintains sufficient knowledge of the menu to execute suggestive selling with all guests.
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with managers and co-workers regarding product/service deficiencies, equipment, safety problems, etc.

JOB REQUIREMENTS

Server

PHYSICAL REQUIREMENTS:

• Must have high level of mobility/flexibility.
• Must be able to work under heavy stress/pressure during peak times.
• Must be able to communicate with guests.
• Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
• Requires occasional reaching, bending, pushing and pulling.
• Exposure to heat, steam, smoke, cold and odors.
• Requires continual standing and walking.

SUPERVISION RECEIVED:

• Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

• Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

• None

Job Types: Full-time, Part-time

Pay: $10.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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