Resort Club Supervisor - Swing Shift Job at Grand Falls Casino and Golf Resort
Assists Resort Club Manager in overseeing all aspects of the Resort Club and VIP. Job duties include:
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- Provide exceptional customer service for all internal and external customers. •Greet guests immediately upon approaching the Resort Club. •Create Resort Club accounts in KCMS. •Ensure database integrity with accurate data input (correct guest information). •Assists in creating a schedule for Resort Club and VIP staff. •Assists with training Resort Club and VIP staff. •Assists in interviewing and hiring staff. •Assists with ordering and restocking of all needed materials. •Assists in writing reviews for all staff and discipline as needed. •Assists with setting up all incentives, events, and promotions in KCMS. •Assist with all promotions and special events, including concerts. •Authorizes overrides for comps and/or redemptions according to Marketing policies. •When Resort Club Manager is not present, resolves guest complaints and questions regarding the Resort Club. •Point of reference for all information regarding promotions, entertainment, events, schedules, etc. •Maintain clear communication with department on status of pending projects. •Promotes Resort Club cards by explaining Club benefits and encourage enrollment. •Assures that Resort Club and VIP staff are adhering to all company rules and regulations, including but not limited to confidentiality of customer files and habits, proper distribution of promotional material and entries, and proper handling of files and data. •Assures that staff complies with SOPs. •Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles. •Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property. •Meets proper department and company uniform, appearance, and grooming standards. •Attends all company required training. •Ensures proper department uniform, appearance, and grooming standards are followed. •Complies with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations and any other local, state, or federal guidelines. •Must be able to be approved for and maintain a valid gaming license. •Adheres to all safety guidelines. •Meets company attendance requirements. •May be required to work days, nights, weekends and holidays. •Performs other duties as assigned
#hc24090
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.