Resident Services Manager, VA Job at Enterprise Community Partners, Inc.
Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $54 billion and created 873,000 homes across all 50 states – all to make home and community places of pride, power and belonging.
Join us at enterprisecommunity.org.
Working at Enterprise
At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.
Enterprise offers career opportunities in our
offices across the country
with an
exceptional benefits package
.
Job Description Summary:
Enterprise Community Development is the largest nonprofit developer, owner, and operator of affordable rental homes in the Mid-Atlantic. Enterprise Residential is the property management operator. Combined, Enterprise Community Development and Enterprise Residential comprise the Community Development division of Enterprise Community Partners (“Enterprise”) – a national affordable housing nonprofit that, in addition to its Community Development division, invests capital in affordable rental homes through its Capital division, and manages programs, policy and an advisory group through its Solutions division. Collectively as “Enterprise,” we believe the breadth and depth of these end-to-end capabilities is unequalled in the affordable housing industry.
Enterprise is committed to the success of all of its employees and the residents who choose to make their home at an Enterprise Community Development apartment community managed by Enterprise Residential.
What makes Enterprise unique is our extraordinary commitment to our employees who come to work each day energized by the prospect of learning, developing as professionals, and making a meaningful contribution to the success of our residents. Teamwork, mutual support / respect, and learning is at the heart of our mission.
With over 100 apartment communities Enterprise continues to increase in size and, through professional development, our employee associates can expect to advance while enjoying an exceptional employee benefit program and competitive compensation, along with Enterprise’s support in securing industry certificate-based training, and Enterprise sponsored training.
We are committed to welcoming employees with diverse backgrounds and engaging with businesses which share our core values of integrity, respect, and professionalism in what is an exciting and highly rewarding housing sector.
The primary function of the Resident Services Manager (RSM) is to manage the programs and services offered to residents and surrounding community members of ECD owned and operated apartment communities. The RSM facilitates the development of a robust and engaged community of residents, volunteers, interns, property management staff, partners, and community members who inform and support offered programming and services. The RSM’s role is to make partner resources and programming available and accessible to the community and the residents. These combined offerings should meet the needs of residents of all ages and improve their ability to invest in their community’s sustainability.
The RSM is responsible for managing multiple budgets, planning events, working with local partners to provide community services, and performing a variety of other tasks. Creativity, flexibility, resourcefulness, and the ability to both collaborate and work independently are critical success factors for this role. The RSM reports to the Senior Manager, Resident Experience.
Position Responsibilities and Measures of Success
- Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
- In conjunction with assigned on-site property leadership, responsible for managing partnerships and program delivery across an assigned portfolio of communities that support ECD’s core baseline service categories and impact areas as integrated to the resident services programs selected for implementation.
- Support strategic resident services goals by gathering services and operations data, entering and evaluating data in support of the implementation of the community programming as developed by the Resident Services Programs & Strategy Team. Work with the Senior Manager, Resident Experience and onsite teams to choose a course of action when adjustments are needed, define new objectives, and evaluate outcomes.
- Develop work plans and manage community level budgets for multiple programs and properties to include timely processing of invoices. Additionally, responsible for professional, timely and high-integrity reporting on operations.
- Select, develop, and maintain referral partnerships with local community resources.
- Identify, vet and onboard local community resources and support regional partnership activation.
- In collaboration with the Volunteer Engagement Manager, supervise volunteers as needed.
- Maintain consistent communication with property management and work closely with department colleagues.
- Support the property management team in organizing resident engagement activities such as Resident Voices community meetings.
- Maintain quality programs and services by ensuring quality and customer service standards outlined in the Policies & Procedures manual as directed by the Governance and Programming Committees.
- Manage program participant enrollment and ensure collection and capture of performance community impact data and timely enter all documentation into the appropriate database or software portal.
- Partner with property managers to support residents during crisis management and special circumstances such as fires, floods, hoarding, acute domestic violence, elder abuse, aging in place, bullying, etc. Serve as the conduit to local partners and community resources in such cases.
- Achieve high visibility within assigned communities by making regular site visits and attendance at events.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and benchmarking state-of-the-art practices.
- As needed, supervise grant funded staff members.
- Other duties as assigned.
Position Requirements
- Bachelor’s degree in Human Services, Public Administration, Social Work, Community Development or related field or equivalent work experience.
- 4-6 years successful work experience in community engagement, development, or resident services.
- Able to communicate organizational values and practices to stakeholders and incorporate them into service efforts. Able to communicate effectively in person and in writing with a wide range of people.
- Ability to maintain composure and reasoned thinking in challenging situations.
- Solid technical skills with the ability to quickly learn new technology.
- Demonstrated ability to organize and prioritize work and manage multiple tasks in both an independent and collaborative team setting. Strong project planning and execution skills.
- Understands how to build the capacity of people to work together for the good of the community.
- Experience creating and managing budgets.
- Ability to resolve conflict with staff or between residents and mediate resolution.
- Embraces racial, ethnic and class differences as well as other differences among people and has empathy for those with whom he or she will work or interact.
- Work hours may vary; weekends and evenings, may occasionally be necessary.
- Regularly visit apartment communities in the assigned region, meet with local service providers at their respective office locations, travel to their assigned Enterprise office for regular in-person attendance and meetings and also work from their homes.
- Employees in the RSM role will receive a monthly travel stipend in accordance with company policies.
- Travel to corporate offices in MD and VA and to communities in MD, DC, PA & VA.
Equal Opportunity of Employment and Statement of Non-Discrimination
Enterprise is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.