Reservation Sales Agent Job at Greenwood Communities and Resorts
Greenwood Communities and Resorts Hilton Head Island, SC 29928
JOB SUMMARY: Continuously exemplifies the Greenwood Communities and Resorts mission, values and quality customer service philosophy in job performance and in relationships to others. This position is responsible for assisting guests in the entire "vacation planning" experience, which includes front desk and call center functions.
ESSENTIAL JOB FUNCTIONS:
- Providing the ultimate first impression of Palmetto Dunes Oceanfront Resort
- Handles inbound calls, which can include general Resort inquiries, vacation quotes, activity bookings & accommodation bookings, and golf bookings
- Responds to all incoming leads from different channels and formats (online, chat, text)
- Follows up with all leads for resort-wide sales using lead management protocols and tools
- Track lead & call information in appropriate formats
- Cross-sell resort wide activities and merchandise
- Other necessary duties as necessary to fulfill department needs
- Adhere to and meet all department sales training techniques and requirements
GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS:
- Strong written, verbal and social skills
- Professional and courteous phone and email etiquette
- Knowledge of local area, including Palmetto Dunes
- Knowledge of resort activities
- Helpful and Positive Disposition
- Ability to multi-task
- Sales experience preferred
- Computer skills Microsoft Office Suite
EDUCATION/LICENSURE/CERTIFICATIONS: High School Diploma or equivalent
WORK ENVIRONMENT:
- In-office work
- Extensive phone communication
- No set schedule will require a flexible schedule to work a mixture of opening and closing shifts
SENSORY/PHYSICAL/MENTAL REQUIREMENTS:
- Extended periods of sitting or standing required
- Professional and neat appearance
- Pleasant & cordial phone manner
- Excellent communication skills
- Strong Organizational skills a must
Equal Opportunity Employer
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.