Research Specialist Job at Republic National Distributing Company
Overview:
The Research Specialist will investigate/research and determine the final resolution of any situations in which RNDC and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.
Responsibilities:
Other duties may be assigned:
Investigate/research anything not resolved in full and/or any situation in which RNDC and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]
Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets
Reconcile post payment issues
Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers
Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.
Qualifications:
Internet Software Browsers and search engines Spreadsheet Software Microsoft products Miscellaneous 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software Republic National Distributing Company is an Equal Opportunity employer.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
The Research Specialist will investigate/research and determine the final resolution of any situations in which RNDC and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.
Responsibilities:
Other duties may be assigned:
Investigate/research anything not resolved in full and/or any situation in which RNDC and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]
Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets
Reconcile post payment issues
Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers
Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.
Qualifications:
Internet Software Browsers and search engines Spreadsheet Software Microsoft products Miscellaneous 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software Republic National Distributing Company is an Equal Opportunity employer.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.