Support Specialist – Team Manager

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

We are looking for an experienced manager who is passionate about building and growing effective clinical teams.

Why we need you

We are growing! We need your professional and focused determination to connect the populations we serve to the resources they require. We want you to listen, identify and direct our teams with empathy making you the motivational compass to our organization. We want you to bring all your previous experience in a clinical environment as a clinician and as a manager and leverage it to build meaningful connections and quickly navigate and direct outcomes. We need you to bring your optimism and confidence each and every day to inspire others to live a better life.

Who you are

You are passionate. You are open minded. You make a difference in the lives of those you touch. You are the person people ask for guidance, help and direction. You are an optimist. You remove obstacles. You are hope.

• You have a Master’s degree in social services or health promotion
• 3+ years experience managing clinicians in a high-growth, fast paced healthcare environment
• Clinical Licensure (LICSW, LGSW, LADC, LMFT, PhD, PsyD, LPC, LPCC, etc.)
• You have exceptional people skills, with prior experience hiring, training, managing, leading and inspiring teams
• You have strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• You have strong negotiation, interpersonal, written and oral communications skills
• You have experience leveraging CRM systems such as Dynamics365
• Capable of working with diverse populations in a collaborate environment and possess empathy, non-judgement and inclusion
• You are looking for a full-time, change-the-world opportunity
• Looking for a remote leadership opportunity in GA, VA, TX, AR, FL, or NC
• Hours of operation: Monday - Friday; 10:30am - 7:00pm CST

What you’ll do

• Oversee program activities in accordance with the mission and goals of the organization to achieve a successful program outcome
• Ensure that program activities operate within the policies and procedures of the organization, comply with relevant legislation and professional standards and meet the requirements of program delivery contracts
• Provide strong, dynamic leadership that mentors, develops, and guides clinical team members to drive engagement and ensure the smooth delivery of services
• Provide effective and inspiring leadership by being a hands-on contributor and having an active involvement in programs and services
• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development
• Coordinate analytic, strategic and technical resources to meet client expectations and ensure satisfaction
• Collaborate internally with teams such as customer support operations, product, care advocate, data science, legal, and others to effectively resolve customer requests and overcome obstacles

This role is a great fit if you…

• Have experience in employer-sponsored health benefits space, a passion for mental health and a desire to transform the healthcare landscape
• Are a fast learner with ability to work independently, think critically, multitask and problem solve
• Are willing to roll-up your sleeves and do the job in order to learn how to most effectively manage the team
• Have a collaborative nature, you love people and are energized by empowering your team
• Have a passion for problem solving, you think in terms of processes and how to make them better
• Are tenacious: you persist and bring creative solutions to tough challenges
• Thrive in a fast-paced and evolving environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change, and don’t require defined processes to guide you every step of the way
• Are accountable and collaborative. You will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Have excellent communication and team building skills, you have worked with diverse stakeholders and know how to present, listen, and explain your ideas clearly and effectively
• Have the ability to prioritize and maintain multiple, often competing deadlines

Note that remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

• Appropriate network quality and internet speed necessary to perform the job remotely
• A wired internet connection
• A Separate room with a door (or private space if you live alone)
• Use of Company authorized Laptop
• Use of company provided headset, mouse, and keyboard

Who we are

We are a next-generation behavioral healthcare company. We use cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions.

What we offer

• The opportunity to be a part of a team of some of the smartest, most enthusiastic and dedicated people you’ll ever meet. Individuals who listen well, learn from their mistakes and generously pull together to help each other out
• An innovative care experience, driven by technology but focused on human connection. We’ll provide you with all the tools you need, to deliver expert care via our leading technology platform, that’s proven to achieve meaningful and measurable outcomes

• Full-time, employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes: health benefits, LTD, STD and life insurance, PTO/sick leave/holiday pay, 401K, continuing education stipend