Company Information
Smith & DeShields is a family owned business that has proudly served the South Florida building industry since 1957. Together, founding partners Clyde E. DeShields and Aris Smith embarked upon a journey that culminated in a building supply company that offers its customers top-quality architectural products delivered by top-quality people. To this day, the company consists of both second and third-generation team members working together to continue the family tradition.
Over the years, we’ve evolved our product lines to offer designs that represent current trends and styles intermingled with those that have withstood the test of time. Contractors, architects and homeowners alike are invited to experience the wide variety of quality products showcased in each of our four Florida showrooms.
Searching for a new career? You might want to consider Smith & DeShields. Serving Florida since 1957 on both coasts of the state, we are always on the lookout for enterprising, passionate people. Offering competitive pay and benefits, Smith & DeShileds is an equal opportunity employer.

Description
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.

Responsibilities

• This position is also a remote position in which you will be working from home
• May assist with overflow work and other duties as needed
• Provide administrative support to the customer service team
• Continually portray and project a positive and professional image
• Consistently achieves established standards of the position
• Promotes interest in client products and services
• May assist with overflow work and other duties as needed
• Provide administrative support to the customer service team
• Continually portray and project a positive and professional image.
• Consistently achieves established standards of the position
• Promotes interest in client products and services
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Crete relationships with new customers to better understand and achieve their needs
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Qualifications

• This position is also a remote position in which you will be working from home.

Additional Information

• Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
• Proficient written and verbal communication skills in English
• Ability to compose professional emails is a plus
• Articulate and well accustomed to a client-facing role
• Upbeat positive attitude and professional demeanor
• Strong communication and interpersonal skills- including written and verbal
• PC keyboarding and internet experience needed
• Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

Smith & DeShields Benefits
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program


Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.