About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 56,000 organizations covering more than 127 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity, and improve overall health and well-being.

Job Summary

FMLA Claims Specialists are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

Primary Responsibilities

• Review the Family Medical Leave Act (FMLA), state and company leaves medical certifications as mandated by state and federal guidelines and in coordination with our customer’s policies

• Meet production and quality goals set by the FMLA Department
• Provide accurate, professional, and timely responses to communications from internal and external clients
• Serve as an internal reference to the team for certification requirements and processing
• Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence
• Maintain complete and accurate documentation of leaves within our proprietary database
• Correspond with clients regarding leave status and assist with decision making
• Compose and send client-specific letters and emails regarding final decisions
• Process reports for clients and short term disability partners
• Provide innovative ideas that can support the ongoing growth of the FMLA Department
• Support management with special projects as necessary

Job Qualifications

• Bachelor’s Degree required
• Customer Service experience required, employee benefits administration and/or FMLA administration a plus
• Exceptional communication skills, with a strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Computer literate and proficient in Microsoft Office Suite
• Bilingual Spanish is a plus
• High-speed internet and a quiet home office set up

Location

The FMLA Claims Specialist will work remotely and can be located in the following states: Alabama, Arkansas, Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, West Virginia, Wisconsin, and Wyoming.

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay, with bonus program and annual increases

EOE/AA/M/F/Vet/Disability

ComPsych Corporation maintains a drug-free workplace