HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance ? NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory COVID-19 and flu vaccine organization.

Pay - starting $20/h

Bilingual in Spanish is required!

Specific Responsibilities are as follows:

• Schedules patient appointments and overdue preventative visits in coordination with provider and nurse.
• Schedules and tracks specialty referrals, imaging referrals and referrals to community resources as needed and ordered by the provider.
• Arranges transportation for the patient as needed.
• Scans all patient related paper documents into patient electronic medical records daily.
• Empties the fax inbox and attach documents to patient electronic medical records daily.
• Verifies all patients medical records are available for next day appointments and obtain any that are needed.
• Requests/provides documents per physician request.
• Verifies all insurances for status the day before appointment if additional assistance is needed by front desk. Verifies patient demographics as needed.
• Obtains all pharmaceutical and insurance required pre-authorization forms and assists patient in completing if necessary.
• Checks on a weekly basis to ensure all outstanding lab, diagnostic imaging and other non addressed messages in eCW for all providers have been addressed.
• Restocks any and all paperwork/packets etc as needed.
• Prints the next days schedule at closing time the day before.
• Translates for provider encounters upon request/needs of provider
• Is responsible for answering Team Line telephone and addressing the calls or directing these calls to clinical staff as appropriate. Will also be responsible for checking and following up with patient communication through the patient portal.
• Functions as a patient advocate. Is proactive in addressing patient needs and trouble shooting patient concerns. Strives for excellence in customer service. Consistently demonstrates cultural competence and sensitivity.
• Assists the clinical team in providing educational information to the patients.
• Serves as primary liaison with outside providers to clinical staff.
• Assists clinical and administrative staff in evaluation of patient services, such as patient satisfaction questionnaires, and other evaluation tools.
• Other duties that may be assigned by management that will benefit the quality of care and safety of the patient.