Records And Privacy Program Administrator Job at AZ Dept. of Economic Security
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.
RECORDS AND PRIVACY PROGRAM ADMINISTRATOR
Office of the Director (OOD)
IMPORTANT: In order to be considered for this position all candidate must create a candidate profile and apply directly at: https://www.azstatejobs.gov/jobs/records-and-privacy-program-administrator-remote-options-arizona-united-states-phoenix-fd2db836-3331-4040-b127-b791cb5c5935
Job Location:
Office of the Director (OOD)
IMPORTANT: In order to be considered for this position all candidate must create a candidate profile and apply directly at: https://www.azstatejobs.gov/jobs/records-and-privacy-program-administrator-remote-options-arizona-united-states-phoenix-fd2db836-3331-4040-b127-b791cb5c5935
Job Location:
Address: 1717 West Jefferson Street, Phoenix, Arizona, 85007
Posting Details:
Salary: $80,000 - $85,000
Grade: 23
Closing Date: April 24, 2023
This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.
Grade: 23
Closing Date: April 24, 2023
This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.
Job Summary:
The Department of Economic Security, Office of the Director is seeking an experienced and highly motivated individual to join our team as a Records Program Administrator (Records and Privacy Program Administrator). This position functions as the administrator of the DES Public Records Request system, responsible for cross-divisional coordination to identify and resolve system issues, proposing and participating in system upgrade implementation, and overseeing the user experience, including training and licensing. The Records System Manager also provides leadership to the Governance and Innovation Administration (GIA) Information Management Coordinator / Public Records Coordinator and, as applicable, assigned interns.
The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
- Oversee day-to-day public records request operations, including tracking incoming requests and ensuring requests are delegated to appropriate recipients within DES. Ensure divisions receive accurate and thorough information and direction needed to fulfill specific requests, upon request. Oversee fulfillment of public records requests assigned to GIA. Review and approve large-scale redaction projects prior to records transmittal.
- Supervise the GIA Information Management Coordinator / DES Public Records Coordinator and, as applicable, assigned interns in the fulfillment of public records requests, provision of information to internal and external stakeholders, and completion of special projects. Identify and support opportunities for professional development and provide performance management.
- Proactively identify potential and existing system issues and serve as as the primary point of contact for users experiencing system issues. Work with users to troubleshoot issues, and coordinate with the Division of Technology Services (DTS) and the Division of Business Services (DBS) to ensure resolution of known issues.
- Develop and continuously update public records system user training in coordination with DTS, DBS, and the Office of Professional Development. Schedule and deliver training to new users, as well as general training to existing users as applicable, such as the implementation of new system functionality.
- Research capabilities of cutting-edge public records requests systems and propose upgrades and improvements to the DES system. Review DES products such as templates, workflow, and other functionalities to identify opportunities for improvement and implement improvements.
- Produce and provide public records system reports, including performance metrics and user data, to DES leadership and other stakeholders at regular intervals and upon request. Assist users with system configuration allowing for independent and customized access to system metrics.
Knowledge, Skills & Abilities (KSAs):
- Knowledge of function and capability of public records requests processing systems.
- Knowledge of general system administration principles.
- Knowledge of federal and state laws relating to public records.
- Knowledge of methods of qualitative and quantitative data analysis.
- Knowledge of principles and practices of management.
- Knowledge of supervision principles and practices.
- Skill in system administration.
- Skill in troubleshooting and coordinating system issue resolution.
- Skill in written and verbal communication.
- Skill in research and analysis.
- Skill in workload management.
- Skill in maintaining positive interpersonal relationships.
- Skill in time management.
- Skill in evaluating, synthesizing, and presenting information.
- Ability to perform difficult and complex work.
- Ability to resolve difficult or challenging problems.
- Ability to prioritize and organize complex tasks with short deadlines.
- Ability to work effectively with all levels of agency personnel and external stakeholders.
Selective Preference(s):
Bachelor's Degree (advanced degree preferred) in Public Policy, Public Administration, Law, Political Science, or related field. At least five (5) years of relevant professional experience in a leadership position with focus on human services policy and program design and implementation.
Pre-Employment Requirements:
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program Policy and Procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
For a complete list of benefits provided by The State of Arizona, please visit our
benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Benson Walker at 480-318-4150 or email bensonwalker@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-318-4150.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-318-4150.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
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