POSITION SUMMARY

JOB TITLE:
Community Experience Ambassador

REPORTS TO:
Administrative Services Director

DEPARTMENTAL ACCOUNTABILITIES:
Administrative Services

SUMMARY:
Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming phone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc.

QUALIFICATION STANDARDS:

A. Knowledge, Skills and Abilities

Must have knowledge of basic telephone reception systems and techniques. The ability to handle all incoming phone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner is required. The ability to respond calmly to emergency situations is essential. The ability to exercise good judgment and make confident ethical decisions is essential. Must be able to effectively manage time in order to complete multiple tasks. The ability to communicate in English both orally and in writing is essential. May require some lifting, bending, stretching and stooping.

B. Education

A high school diploma or GED is required.

C. Experience

Requires six months to one-year prior reception experience in an office environment.
Previous customer service experience preferred. Typing or word processing experience is preferred.

D. Certificates/Licenses

None required.

ESSENTIAL JOB FUNCTIONS:
The employee must be able to perform these essential functions with or without reasonable accommodation by IntegraCare Corporation without posing a direct threat to self or others.

1. Perform all duties and responsibilities with a positive attitude, and demonstrates impeccable ethics and integrity.

2. Handles all incoming phone calls in a professional and courteous manner and directs them to the appropriate personnel.

3. Greets guests and visitors in a professional and courteous manner and directs them accordingly.

4. Files correspondence.
5. Sorts mail.

Community Experience Ambassador – November 2018 1

6. Assures the menus are properly posted.
7. Assures the bulletin boards do not contain out-dated material.
8. Types correspondence as needed.
9. Coordinates front desk activities.
10. Maintains the front desk in a neat and orderly manner.
11. Responds to emergency situations by contacting appropriate party - 911, fire department, police, etc.
12. Sells meal tickets and tracks guest meals.
13. Assures accurate sales of postage, meal tickets, guest room reservations and tickets for miscellaneous activities in the building. Reconciles these cash boxes daily.
14. Copies invoices and mails checks to vendors.
15. Follows ICC marketing/Traci Bild inquiry sheets.
16. Assures guests sign in and out.
17. Assures beverage stations are stocked.
18. Assists Business Office Manager in filing AP and resident billing.
19. Conducts tours in absence of management team members.
20. Assists Business Office Manager with administrative duties.
21. Assists management team with various duties – making marketing packets, signs for advertisements, sign-up sheets for activities and starting activities.
22. Assist residents with community computers.
23. Attends required in-service trainings and orientations.
24. Responds to Residents' requests.
25. Respects Residents’ rights, privacy and dignity.

EQUIPMENT NECESSARY TO OPERATE TO PERFORM ESSENTIAL FUNCTIONS

1. Telephone/Reception switchboard
2. Copier
3. Computer

PHYSICAL DEMANDS:

LIFTING NEVER RARELY OCCASIONALY FREQUENTLY CONTINUOUSLY MOST

0% 1% - 11% - 33% 34% - 66% 67%+ FREQUENTLY

10% LIFTED

OBJECTS,

COMMENTS

0 - 10 lbs. X
Telephone,
11 - 20 lbs. X office supplies

21 - 50 lbs. X

51 - 100 lbs. X

100+ lbs. X

CARRYING NEVER RARELY OCCASIONALY FREQUENTLY CONTINUOUSLY MOST

0% 1% - 11% - 33% 34% - 66% 67%+ FREQUENTLY

10% CARRIED

OBJECTS,

COMMENTS

Community Experience Ambassador – November 2018 2

0 - 10 lbs. X Telephone, office supplies
11 - 20 lbs. X

21 - 50 lbs. X

51 - 100 lbs. X

100+ lbs. X

FREQUENCY NEVER RARELY OCCASIONALY FREQUENTLY CONTINUOUSLY COMMENTS

0% 1% - 11% - 33% 34% - 66% 67%+

10%

Bending X

Climbing X

Crawling X

Kneeling X

Squatting X

Reaching X

Twisting X

Push/Pull X

HOURS PER DAY ON A REGULAR SHIFT COMMENTS

Sitting 5 - 7 hours per day

Standing 0 - 1 hours per day

Walking 0 - 1 hours per day

SENSORY REQUIREMENTS: Requires normal vision range and hearing ability.

WORKING CONDITIONS/ENVIRONMENTAL EXPOSURES: Slight exposure to body fluids, chemicals and needles. Typing required.

Job Types: Part-time, Full-time

Pay: From $15.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:
All team members at Queenstown Landing must be fully vaccinated against COVID-19.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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