**IMPORTANT: This individual will be required to work on-site and must be fully vaccinated against COVID-19 AND boosted (if 5 months out from 2nd dose) before starting this role, according to the health systems' requirements for all employees. However, all applicants will be considered, including those individuals who need an accommodation regarding this requirement due to valid pregnancy or medical reasons
Day-to-Day
- Answer telephones handling multiple phone lines
- Route patient calls to appropriate area/individual
- Schedule and cancel's appointments; Schedule patients for outpatient tests and surgeries
- Prepare for day, reviews eligibility and phone reports, prepares new patient charts and/or paperwork at patient presentation
- Greet patients and visitors Informs patient of privacy policies and procedures;
- Informs patients of delay's in physician schedules
- Performs registration to ensure demographic and insurance information is accurate and complete
- Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights
- Obtain copies of insurance cards, driver's license, authorizations, and referrals; enters into system
- Collect co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out
- Refer patients to Central Billing Office staff regarding past due balances, questions and/or resolution
- Review and comply with patient account notes and appointment Notes in system
- Confirm charges / approves claim creations in system at Check-Out; Validates and submits claims for real time adjudication; Work "Day End Review" report and designated Tier-based HOLD Claim Worklists on a daily basis
- Schedule follow-up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment
- Complete referrals and pre-authorizations as required
- Create a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily
- Perform clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics
- Perform other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed
Desired Skills and Experience
- 1+ years of MEDICAL customer service experience (front desk, patient services, etc)
- Computer knowledge and skills required, particularly Excel
- Critical thinking and multi-tasking skills required
- General knowledge and experience using EMR systems
Plusses
- Bachelor's degree or higher
- Third-party insurance knowledge
- Athena experience (EMR system)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Healthcare setting:
- Inpatient
- Outpatient
Medical specialties:
- Internal Medicine
- Medical-Surgical
- Primary Care
- Urgent Care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to commute/relocate:
- Bordentown, NJ 08505: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person
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