Title: Receptionist

Office: National Offices

Location: New York, New York, United States

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Receptionist in the Business Operations and Support Services (BOSS) Department of the ACLU’s National office in New York, NY.

The Business Operations and Support Services department, in the office of the Chief Operating Officer, works to enable organizational and operational effectiveness by partnering with ACLU staff across the enterprise to provide business solutions, training, physical space planning, facilities operations, capital projects, records management and archives services. The department continually evaluates operations to maximize resources, mitigate risk, and achieve the organization’s strategic goals.

Reporting to the Associate Director of Facilities Operations, the Receptionist is responsible for providing support to New York Office staff by greeting visitors, ensuring that incoming calls are routed appropriately, assisting with the scheduling of conference rooms and sorting incoming mail.

RESPONSIBILITIES

• Greet visitors and notify appropriate staff
• Route in-coming calls to appropriate project/department, affiliate or organization. Screen & route in-take calls per designated procedures
• Sort & route U.S. mail
• Follow all security procedures for visitors, calls, and deliveries
• Maintain clean and pleasant reception environment
• Assist staff with conference room schedules and resolve scheduling conflicts
• Update miscellaneous lists (such as the extension list and Long-Distance Code list)

In addition to:

• Engage in special projects and other duties as assigned
• Center principles of equity, inclusion, and belonging in all work, embedding the values in program development, policy application, and organizational practices and processes
• Commitment to the mission of the ACLU
• Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regard to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance
• Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

EXPERIENCE & QUALIFICATIONS

• Experience with multi-line phone/switchboard
• Ability to take direction; ability to work as part of a team
• Ability to handle multiple tasks in a fast-paced environment
• Excellent oral, written and interpersonal communications skills
• Excellent customer service and relationship building skills
• Willingness and ability to see work through to completion and meet deadlines
• Ability to maintain confidentiality of information
• Familiarity with Microsoft Office Suite i.e. Word, Excel, and Outlook

COMPENSATION

Salary for this position is $69,354. Excellent benefits package provided.

ABOUT THE ACLU

The ACLU dares to create a more perfect union – beyond one person, party, or side. Our mission is to realize this promise of the United States Constitution for all and expand the reach of its guarantees.

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Equity, diversity, and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

The ACLU makes every effort to assure that its recruitment and employment provide all qualified persons, including persons with disabilities, with full opportunities for employment in all positions.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.