Quality Assurance Analyst

Haven Health Management is a Substance Abuse and Mental Health treatment provider with facilities across the United States. We offer all levels of care from Detox, Residential, PHP, IOP, and Outpatient along with Sober Living. Our treatment modalities include Group Therapy, Individual Therapy with Master’s Level Therapists, Individual Counseling and Case Management with CAC-I’s, Cognitive Behavioral Therapy, and Dialectical Behavioral Therapy. We also offer alternative activities such as Music Therapy, Art Therapy, Yoga, Reiki, Meditation, and Acupuncture. One of our facilities was awarded for being the "Best Treatment Center in Indiana" on Newsweek's America's Best Addiction Treatment Centers 2021 List. Our clients often find themselves at rock bottom, and it is our mission to help them get back on track. We are seeking to expand our Admissions Quality Assurance Department. The Quality Assurance Analysts are responsible for reviewing Admission Records and reporting deficiencies to the Admissions Quality Assurance Manager. This is a full-time, on-site position at our office located in Palm Springs, Florida.

No experience is required for this position. Salary is competitive and commensurate with experience.

Job Description:

The Quality Assurance Analyst is responsible for monitoring and auditing all Call Center Representative interactions with current and prospective clients to ensure compliance with both regulatory requirements and training standards. Our ideal candidate has comprehensive knowledge of the Substance Abuse Treatment field and the Admissions process, but this is not necessary to be successful in the position.

The key traits that will make you successful here are:

• Strong Attention to Detail
• Critical Thinking and Problem Solving
• Active Listening and Memory Retention
• Proficiency in Typing or Transcription
• Dependability, Empathy, and Sympathy
• Adapting to change

Responsibilities:

• Conduct daily Audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements
• Conduct full Audits of Patient Admissions and reporting events that deviate from company training standards or compliance requirements
• Identify and report the root-cause of infractions or deficiencies
• Present solutions and alternatives to preventing future errors or deficiencies
• Observe, identify, and report patterns in employee performance that may present a liability to the company
• Maintain consistency and conformity to auditing methods and documentation
• Participate in weekly feedback sessions to provide deeper insight on employee performance, behavior, and techniques
• Identifying Missed or Lost Opportunities and reporting them to the QA Manager

Reasons to Work Here:

• PTO
• Medical Insurance
• Dental and Vision Insurance
• Company Sponsored Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k)
• Flexible Schedules
• No Micromanagement
• Your work can change lives

Requirements:

• High School Diploma or equivalent
• Able to handle sensitive subject matter
• Discretion and protection of private information
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to work with computer software (Excel, Word, Salesforce, Call Monitoring Software)
• Must be on-site, no remote position is available

Preferred Qualifications:

• 1 year of any type of Quality Assurance experience
• 1 year of Medical Admissions experience