SHIFT:

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
Performs a variety of tasks related to the review, assembly and verification of patient meal menu selections using hospital and department automated systems. Verifies nutrition care orders against menu selections. Performs required quality improvement monitoring activities.

What you will do

• Maintains a friendly customer service attitude toward customers, co-workers and clients.
• Prints required Room Service reports including census, diet lists, snack labels, malnutrition pathway reports and other designated reports.
• Handles telephone for verbal requests, orders and other business calls with hospital telephone etiquette standards.
• Reviews, assembles and verifies patient nutrition care orders.
• Adheres to diet prescriptions and nutrition care standards for all specialty patient diets.
• Prepares and processes food orders for patient and family menus per Room Service procedures.
• Tallies any requested reports and information as requested for Room Service program.
• Maintains confidentiality of patient information.
• Demonstrates knowledge of and the ability to render care and services based on age appropriateness and developmental needs of patients.
• Practices safe work procedures.
• Attends meetings as required, in-services and participates on committees as directed.
• Maintains compliance with department and hospital standards of operation. Maintains all records and reports necessary to comply with department/hospital, government, accrediting agency standards regulations and codes.
• Maintains compliance with all requirements of Federal, State and local regulations and guidelines including Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 19667, as amended and the Americans with Disabilities Act as amended.
• Performs all other related duties as assigned.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least three (3) years nutrition and/or hospital experience in diet office and specialty diets Preferred

Skills and Abilities

• Must have excellent customer service skills—telephone.
• Computer skills—word, excel and department (CBORD)/hospital (EPIC) programs and hospital call center system (Symposium).

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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