Essential Duties + Responsibilities

• Manages the accurate scoping and pricing of client projects, negotiates timelines and agrees project deliverables.
  Supports the Team Lead on managing new client onboarding, new types of client projects, initial tests and complex projects.
• Training new Project Managers and Project Coordinators in addition to providing mentoring support
• Directly maintains the relationship with the client account and directs and delegates/coaches the day to day project management of the account through PM's and SPC's.
• Identifies the root cause of service failures; develops a clear recovery plan that satisfies the client; communicates status as appropriate to client and management
• Develop long term project planning with clients to ensure initiatives and work schedules are effectively managed.
• Formulates and fosters effective working relationships with clients, vendors and stakeholders to improve service.
• Spearheads initiatives to improve service and process under industry specific requirements.
• Review and analyze all project costs while maintaining margins and providing feedback to Sales / Business Development.
• Identifies opportunities within strategic global accounts for short and long-term revenue growth
• Provides weekly input into the monthly sales forecast.
• Other duties as may be reasonably requested from time to time.

Education, Experience + Skills

• College degree in a related field (Languages, Business, Technology, Project Management, etc.) preferred.
• 3-5 years’ project management experience in the Localization industry.
• Commercial, negotiating and financial skills to analyze and control costs in order to maximize profitability.
• Ability to smoothly multi task in a deadline driven work environment and ensuring support teams are well organized.
• Demonstrated service orientation with a desire to exceed customer expectations.
• Excellent people and interpersonal skills with demonstrated ability to lead teams through complex projects.
• Demonstrated experience of active participation in client review meetings.
• In depth understanding of CAT tools and associated localization technologies.

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.

Experience

• 3 - 5 years: 3-5 years’ project management experience in the Localization industry

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)