Program Manager, Clinical Operations Job at Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
A bit more about this role:
As part of the long-term strategy to become a “tech-enabled payvidor,” Devoted Health, Inc launched Devoted Medical Group (DMG), an innovative, world-class, care delivery program to supplement the clinical care needed for Devoted’s members that are not typically offered by the status quo health system. This includes care for frail, older adults who can’t always make it in to see their doctor, patients recently discharged from the hospital, and patients who have gaps in their care or have not seen a PCP recently.
We are seeking a Manager who will lead projects and operations for Devoted Medical’s care management activities, such as interactions with patients leaving the hospital and multi-month guidance for patients with persistent health needs.
Our operations teams care deeply about our patients. We build and maintain programs for Devoted Medical’s clinicians. Working alongside interdisciplinary teams, we seek to solve shortcomings in how, when, and where care is delivered to the sickest individuals, and enable clinical conversations to focus on the patient’s individual values. Daily, we think about how to support the relationship between clinical staff and their patients, put into practice our organizational standards, and act upon insights generated throughout the company.
Responsibilities will include:
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Analysis and data-driven decision support - Help services steer teams using north star measures and day-to-day analysis, such as hospital readmission monitoring and operational throughput.
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Service operations - Clear the runway for clinical interactions by understanding clinicians’ experiences and going to source data for solutions
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Implementation - Lead small project teams to build clinical actions through incremental changes, such as bringing together a clinical team to develop a plan for patients at risk of falling in their homes
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Communication - Preserve a flow of communication across Devoted, including updates about new projects. Organize initiatives about the quality of clinical programs, such as reviewing a patient journey.
Attributes to success:
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Knowing that patients are our #1 priority; our work puts them first
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Believing that we do our best work together
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Not allowing setbacks to become discouragement; we bounce back and keep going
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Setting clear goals, getting them done, and then repeating
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Rolling up your sleeves or read the source material
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Thriving while working with speed and alongside other quickly moving teams
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Enjoyment regularly learning something new, even if esoteric
Desired skills and experience:
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3 or more years having a direct impact on an organization’s outcomes through productivity, such as service operations or program management
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Leadership intuition that people are the most important aspects of our work; respect and caring for those around you and those you serve
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Past experience leading a team, project, or implementation towards challenging goals
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Analytical. Able to support decisions using analysis, such as a financial or operations model
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Proficiency with tools (examples: Excel, SQL, Tableau). Intrigued by learning new tools, such as configuration scripts for a web application
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Exceptional writing and presentation
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Experience connecting the dots of U.S. healthcare, such as at a clinic, health program or graduate-level degree (MBA, MPA, MPH)
Salary Range: $106,300 - $117,400 / year
Our Total Rewards package includes:
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Employer sponsored health, dental and vision plan with low or no premium
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Generous paid time off
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$100 monthly mobile or internet stipend
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Stock options for all employees
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Bonus or commission eligibility for all roles
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Parental leave program
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401K program
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And more....
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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