About supplier.io

supplier.io is the leading provider of SaaS and Data solutions that enable companies to manage, optimize, and scale their supplier diversity programs. Working as a trusted advisor to the supplier diversity community, supplier.io's mission is to support every program by providing innovative and superior end-to-end supplier diversity solutions. Equipped with unparalleled data intelligence, superior technology and expert guidance, supplier.io's customers can establish and advance their supplier diversity initiatives effectively and strategically.

We are the pioneer and leading provider of data driven innovation and supplier diversity solutions.
Our mission is to help supplier diversity programs increase spending with diverse suppliers through innovation and strategic processes. Come join a company with a great mission, culture and an opportunity to make a positive social and economic impact.

For more information, visit www.supplier.io.

The Opportunity

The Professional Services Department is responsible for designing, implementing, administering and growing client supplier diversity, procurement programs, and other company initiatives. The Specialist function is focused on helping clients administer their Tier 2 Supplier
Diversity Programs using the supplier.io online reporting platform. This position also supports the
Tier 2 product line, Level 1 support team and the overall portfolio of services.  

What You Will Do

• Manages and performs the entire process for assigned clients and ensures strict confidentiality and security of client and client’s 3rd party (e.g. supplier) data, making decisions on behalf of the client and taking ownership for delivering accurate measures and reports. 
• Independently creates, customizes, and determines all measures necessary in the process for clients and 3rd parties (e.g. suppliers) to participate in programs, identifies areas of skill deficiency for participation, and registers them for training as needed. 
• Customizes document templates for assigned customer base to prepare tracking sheets that will be used to administer and monitor program status.
• Creates and performs custom client reports (if required). 

• Provides feedback and suggestions for internal process improvements to streamline the manual component of job responsibilities. 
• Determines, provides, recommends and implements specific key criteria clients need to determine which 3rd parties (e.g. suppliers) should participate. 
• Performs system maintenance as necessary, including but not limited to, updating templates, or creating them if necessary, and ensuring systems are properly setup and configured to client’s requirements.  
• Develops and designs customized instructions necessary prior to initiating and closing program reporting periods or campaigns. 
• Analyzes system usage reports and ensures that any client or their 3rd party reported errors are addressed and corrected to specifications determined by the Specialist.
• Audits client reports and advise client’s 3rd parties as needed in making necessary corrections. 
• Manages all communications and follow-up activities to ensure information required by clients is reported in a timely manner.  
• Tracks and monitors issues reported by clients or their 3rd parties, escalating critical issues and/or unresolved issues needing immediate resolution to the Professional

Services Manager.

• Troubleshoots any issues submitted via email and utilizes supplier.io’s ticketing system to ensure appropriate categorization and timely response of issues. 
• Creates and maintains clear, concise, and easy-to-follow client correspondence templates providing detailed instructions customized to each situation  
• Ensures that documentation for each client is up-to-date and saved daily on assigned shared drive. 
• Provides necessary information required by technical support team to help resolve client system issues and perform User Acceptance Testing to ensure that issues are correctly resolved per specifications. 
• Provides rotational support to Level 1 Customer Support Team by working assigned shifts.  This requires comprehensive knowledge of all product and service offerings, including Data and Software solutions. 
• Provides troubleshooting and second level Technical Support for client support inquiries. 
• Performs additional professional services as an extension of client Supplier Diversity or

Procurement Programs such as ad-hoc report creation, benchmarking data compilation, supplier certification or affidavit collection and other support services as assigned. 

What You’ll Need to Succeed:

• Bachelor’s degree, Certification, or equivalent experience. 
• 4 years of SaaS experience across a variety of platforms. 
• Working knowledge of the most current technologies and products used in the industry. 
• Strong record of customer satisfaction across various computing platforms. 
• Proven ability to seamlessly bridge business and technical audiences. 
• Knowledge of supplier diversity, procurement, or supply chain is a plus. 

• Exceptional interpersonal and communications skills, with a track record of fostering relationships and aligning teams across multiple departments.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.