General Summary:

Responsible for the daily support of business unit products, coordination of application support, special designs and product and application training programs for the respective product family and its channels.

Principal Duties & Responsibilities:

• Provide product and application support to both internal and external customers.
• Provide customer support via phone and email to meet corporate guidelines.
• Provide Quotes for routine Special Design Requests (SDRs)
• Ability to gather information and find solutions to field problems.
• May travel to resolve field problems.
• Identify and find solutions to field application problems.
• Working familiarity of existing literature to provide input for marketing changes and customer support as requested.
• Provide input on marketing studies.
• Identify opportunities for product improvement.
• Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
• Deliver routine and internal rep trainings, Education Center Tours, and Shop Tours.
• Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
• Proficient user of CAPS to assist customers.

Business Unit Specific Duties & Responsibilities:

• Work as an integral part of the sales and marketing team in the application, promotion, and daily support of the industry leading Damper product line.
• Assist customers with specialized applications by developing creative solutions to challenges encountered by engineers and contractors throughout the world.
• Become fluent in national and local codes to become an expert resource in the application of both control and UL qualified life safety dampers.
• Develop strong working relationships with the largest HVAC mechanical representative network in North America in addition to OEM business partners to grow sales and elevate our market position as the #1 supplier of damper products.

Job Qualifications:

Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.

Between 1-3 years of work experience is required.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.