JOB SUMMARY: Responsibilities may include food preparation, mixing of patient tube feedings, serving, and transportation of food.

EDUCATION/EXPERIENCE: High School diploma or GED equivalent required. Customer service experience preferred. Two years' experience in food services, in a medical environment preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.

2. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are being met consistently. Department maintains a minimum average Gold Check score of silver.

3. Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines. Ensures productivity, delivery schedules, serving line start times and schedules are met.

4. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.

5. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.

6. Participates in department's performance improvement initiatives. Works as a team player and provides support to other Food and Nutrition Services departments as requested by management.

7. Minimizes product waste and controls cost. Ensures equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage. Follows portion control guidelines and manages food and supplies. Ensures all required HACCP and required brand documentation is completed accurately.

8. Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.

9. Assumes role of Team Leader in their absence by maintaining work area in an orderly and sanitary manner according to policy; compliance with departmental and/or brand standards. Resolves issues or concerns with employees, customers and/or department issues; provides assistance as deemed necessary.

10. Ensures patient formulas are mixed and delivered accurately in compliance with diet orders and established policies. Accurately records all charge and credit items; submitting forms to Pharmacy and Patient Food Services Manager in a timely manner.

11. Assists in the preparation of area for business including cash register areas, proper signage, correct menu pricing, and overall stocking of the serving area prior to opening.

SKILLS/QUALIFICATIONS: Must be fluent in English, have basic math and computer skills, and able to follow detailed instructions Knowledge of food service equipment, preparation, service, and safety Ability to work independently and efficiently, taking necessary initiative to solve problems Ability to adjust to the needs of the department Desire to achieve high customer service standards Must be comfortable entering patient rooms and interacting with them Ability to learn the cash register system and procedures Ability to work weekends and holidays Ability to communicate with a wide variety of people including patients, visitors, hospital staff and managers

WORK ENVIRONMENT: May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity Standing Walking Sitting Bending Reaching with arms Finger and hand dexterity Talking Hearing Seeing Lifting, carrying, pushing and or pulling: 20 lbs. maximum 50 lbs. maximum 100 lbs. maximum

Job Types: Full-time, Part-time

Pay: $16.00 - $22.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Casual dining restaurant
• Fast casual restaurant

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Required to wear a mask

Ability to commute/relocate:

• Winston Salem, NC 27103: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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