Position Summary:

Responsible for the collection of blood and other specimens from all patient populations using prescribed procedures with accuracy, skill, professionalism, and superb customer service. Duties may require on and off‐site phlebotomy, specimen transport and specimen delivery duties. Other specialized duties including patient registration, patient lab order management, processing specimens for testing, blood study kit handling, lab order entry and acting as a first responder to COM STARs, MTP, and various emergency condition codes.

Education, License & Cert:

• High school graduate or equivalent required.

• Completion of phlebotomy training program or equivalent experience is preferred.

• Computer literacy and navigation skills.

• Valid driver’s license required for some locations.

• Driver's license required.

Experience:

• Phlebotomy experience in a clinical laboratory setting or completion of phlebotomy training at vocational or other training center is preferred. Other requirements include excellent interpersonal skills and computer competency.

• Phlebotomy experience in a clinical laboratory setting or completion of phlebotomy training at vocational or other training center is preferred.

• Other requirements include excellent interpersonal skills and computer competency.

Essential Functions:

• Primary customer service representative/liaison for the laboratory.

• Performs accurate patient registration/including knowledge of insurance codes and billing procedures.

• Performs order entry/transcription of orders routing of orders and cancellations per established procedures.

• Performs Point of Care testing when required after adequate training.

• If applicable, observes urine collections for Drug and Alcohol collections.

• Maintains a clean and orderly work environment to include regular cleaning of phlebotomy tray or carts.

• Maintains an adequate supply of all materials and notifies the appropriate person (supervisor) of status of supplies and assists in the unpacking and orderly arranging of supplies delivered.

• Follows proper policy and procedure for specimen transport and specimen processing, including the transport/shipping of samples, receipt of samples, entering of workload comments, documentation of draws and processing to including centrifugation and separation.

• Keeps up to date with knowledge of patient identification, patient preparation, collecting sites and apparatus, anticoagulants and preservatives, specimen transport, processing technique and storage.

• Examines all specimens submitted (blood, urine, and other body fluids) for proper labeling and necessary information prior to final acceptance.

• Performs and executes the required directions in each study kit, including all specimen processing and enters appropriate charges in computer.

• Provides patients and other customers with necessary collection instructions, per department standards and helps ensure the proper execution of these instructions.

• Assists in training by demonstrating techniques or methods to students/ new staff, when requested.

• Maintains a professional, mature, positive attitude while on the job.

• Observes proper safety practices in performance of job duties.

• Acts to resolve problems via unit meetings and other appropriate channels.

• Demonstrates cost‐effective patient care by proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies, and appropriate utilization of available resources.

• Demonstrates initiative in completing work that needs to be done as defined in my scope of practice.

• Recognizes emergency situations and initiates proper plan of action or consults supervisor if help is needed.

• Position is required to be first responder to most Emergency Code situations and is the primary transporter of blood products in COM Star and MTP situations.

• Represents the Organization in a professional, courteous manner to patients, families, and health care team while being sensitive to how others perceive both verbal and non‐verbal communication.

• Participates in performance improvement activities to improve service and care.

• Verifies patient identification according to SOP (Standard Operating Procedures), always ensuring the correct identification of patients/ specimen with orders. Identifies patients and specimens with at least two forms of accepted patient identifiers.

• Demonstrates and integrates age‐specific care with consideration to physical communication, safety, nutrition, and psychosocial needs for the following age groups as outlined below.

• Follows established organizational and departmental policies and procedures.

• Must be proficient with computer programs and be able to navigate through information systems. Performs other clerical and technical duties as instructed or requested.

• Performs other duties as assigned, to include but not limited to typing, filing, answering telephones, and other duties as assigned.

• Verifies correct computer orders, specimen requirements and drawing supplies prior to proceeding to procure samples.

• Obtains blood specimens from infants to adults as skillfully as possible using proper technique under specified aseptic conditions.

• Makes phlebotomy as non‐traumatic and safe for the patients as possible.

• Effectively handles children, difficult patients, and unconscious patients. This includes proper care post invasive phlebotomy procedure.

• Immediately, accurately, and completely labels and documents all specimens with required information per SOP including in the presence of the patient.

• Documents and immediately reports unusual circumstances or situations encountered and refers it to supervisory personnel to help resolve or for documentation.

• Uses appropriate and established blood collecting techniques for both macro and micro blood collecting with both in‐ and out‐patients of all ages. Does not over utilize specialized devices (i.e. Butterfly collecting devices).

• Properly organizes, prioritizes, transports, and distributes incoming laboratory workload while also notifying appropriate departments per established protocols.

Other Duties:

• This position may require the employee to rotate evening, night, weekend, or holiday duty with coworkers.

• Employees are required to attend in‐service classes or workshops relevant to the job.

• Guthrie Medical Group phlebotomists may need to perform RPH phlebotomy duties or fill RPH phlebotomy shifts.

• Guthrie Medical Group phlebotomist may include traveling to and drawing nursing home and/or home bound patients.

• Competencies

• Demonstrates age specific competencies as per department standards.

• Demonstrates clinical and technical competencies as per department standards.

Preferred dress code

Business (business suit, tie)

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