About the role

We are looking for an exceptional individual to join the Global People Operations Team for our growing workforce. The People Operations Analyst will provide support to our teams focused on hiring, growing, and keeping great people. The People Operations Analyst will contribute across all of the phases of the employee lifecycle, including: onboarding, employee engagement, data integrity, reporting, HR processes, internal communications, compliance, performance management, etc. Must be extremely solutions-driven, detail-oriented, mission-aligned, and excited to work in a startup environment.

This is an exciting opportunity for someone who wants to leverage their strength in operational efficiency while also gaining exposure to employee engagement and international employment practices via Andela's talent marketplace.

Responsibilities:

• Support HR systems, processes, and administration for a workforce that will scale to thousands of employees across multiple locations
• Responsible for People Helpdesk ticket maintenance
• Create, update and maintain global policies to ensure legal compliance
• Responsible for creation of People Operations systems and processes documentation.
• Workday HCM support
• Data Reporting
• Build trust with employees across all layers of the organization and be an active listener
• Support Payroll and Benefits operations end-to-end including, but not limited to, tax compliance, data entry, general benefits administration and education, etc.
• On- and off-boarding (eg., background checks, swag delivery, etc.)
• Ensure compliance with global labor laws and regulations

Requirements:

• 6+ years of administrative experience - 4+ years professional HR experience in an operational role preferred
• Strong communication skills - able to quickly communicate complex concepts in easy to understand terms
• Previous experience and success handling confidential data
• Strong Excel/Google Sheets skills
• Ability to balance multiple projects, programs and deadlines simultaneously
• Comfort with ambiguity and ability to adapt to continuous change
• Exceptional problem solving ability
• Strong Project Management skills
• Plus, but not required Previous experience with Workday HCM or other HRIS administration
• Previous experience administering an Operational Help Desk
• Independent and flexible attitude: as the local expert in a fully-remote team, you will need to own US HR operations while working from home, and comfortably navigate cross-functional dynamics to diagnose and resolve legacy problems proactively
• Customer service mindset: as the owner of US Andelans' administrative experience, you should be responsive, sensitive, and clear in your communications

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The estimated US base compensation range for this role is $50,000 to $120,000. Andela is a fully global remote organization and our compensation ranges are set with reference to pay benchmark data provided by independent pay survey providers. This range is based on national US data, and exact pay for this role will be determined based on various factors including experience, skills, location and market demands. Some roles may be eligible for additional rewards, including bonus, commission or incentive.

Please note that this salary range applies only to US based roles.