Tacoma Community College ( TCC ) is built on the traditional homelands of the Puyallup Tribe. The Puyallup people have lived on and stewarded these lands since the beginning of time and continue to do so today. Our college commits to uplifting the voices, experiences, and histories of the Indigenous people of this land and beyond. TCC stands in solidarity with Black Lives Matter and the Black community and we strive to become an anti-racist institution. We are examining racism, both implicit and explicit, as a system of domination, and we seek to identify and abolish it in our policies, procedures, and practices.

As the winner of the 2020 Association of Community College Trustees Equity Award for the entire Pacific Region, TCC is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We are specifically focusing on improved support for traditionally underserved populations at TCC including Black, Indigenous, and people of color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community.

Since opening its doors in 1965, Tacoma Community College has provided a high-quality, affordable education to more than 500,000 people. Serving Tacoma, Gig Harbor, the Key Peninsula, online students and the women’s prisons, TCC educates about 11,000 students annually. Many TCC students are the first in their families to attend college, 58 percent receive financial aid, 13 percent have children, 42 percent are students of color, and 48 percent work while attending school. TCC has multiple campuses: the main campus is in Tacoma, another is in Gig Harbor, and two additional sites are maintained at the Washington Corrections Centers for Women.

Position Summary
This position welcomes prospective, new, and current students to the College’s Advising, Counseling & Career Services Center. The staff members assist students to navigate the entry experience of coming to college for the first time. These positions assist current students solve problems and identify the best resources for assistance in Counseling and Advising, as well as other key areas within Student Services through cross-training.

• Greet and welcome prospective, new and continuing students entering the Counseling, Advising & Transitions Services center.
• Screen, prioritize and respond appropriately to incoming telephone calls as initial contact for multiple programs; resolve problems, respond to inquiries and handle referrals for services from various sources.
• Assist students to understand and navigate procedures related to all aspects of entry services including admissions, assessment, orientation, advising, registration, financial aid and tuition payment.
• Problem solve with students to resolve routine challenges and concerns related to advising, counseling, transition services, career exploration, worker retraining and Running Start services.
• Make appropriate referrals to other campus and community resources as special needs are identified that go beyond the nature of this position.
• Set- up individual appointments for students to meet with advisors, counselors, Running Start Educational Planners
• Prepare reports and maintain data related to work groups including advising, counseling, retention and orientation services.
• Maintain and update department records such as Outlook calendars, web pages, advisor dashboard, program flyers.
• Participate in team projects, planning, cross-training and quality improvement efforts to improve services.
• Perform other duties as assigned.

Minimum Qualifications

• 
  High school graduation or equivalent.
• Experience with word processing, spreadsheets, email, and other business-related software.

• Associates degree or higher from an accredited college or university.
• 1 year experience providing customer assistance regarding inquiries, complaints and problem solving or other professional office setting experience

• Successful completion of a criminal history background check.

• Skill in building and maintaining internal/external customer satisfaction.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics, integrity, and sound professional judgment.
• Tact and diplomacy in responding to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers.
• Independent judgment displaying balanced thinking that combines analysis, wisdom, experience, and perspective.
• Excellent verbal and written communication skills.
• Focus on results and desired outcomes and how best to achieve them. Identifies what needs to be done and proactively takes appropriate action.
• Ability to put visitors and students at ease even during busy, peak high demand periods.
• Ability to maintain a high level of confidentiality.
• Strength in explaining complex information.
• The ability to multi-task and use time management techniques to complete work within given time periods.
• This is a part-time position and funding for this position is contingent upon continued college support.

Benefits not applicable.