Job Description:

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members.

We are seeking a Payments Specialist who will work at the TowneBank Member Service Center in Suffolk Virginia. You will partner closely with branch and department staff to offer exquisite service with the swift handling of one or more of the department payments processing functions, delivered with only the highest ethical standards.

As a Payments Specialist II, you may look forward to:

• Being the subject matter expert for one of the two Lines of Business (Wires or ACH)
• Assist with new employee training
• Process special projects through to completion as assigned (with guidance)
• Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures.
• Process online wires including extensive review of wires for fraud and authenticity.
• Handle wire returns, investigations, and research
• Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required.
• Will review ACH origination files received through TowneBank’s various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control.
• Will work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies.
• Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed.
• Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook.
• Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing.
• Research and process incoming ACH exception items and generation of notification of change entries as required.
• Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
• Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations.
• Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits.
• Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing
• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
• Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email.
• Gather & combine all daily files for long term storage retention
• Varying work schedules to cover payments processing deadlines.
• Providing exquisite member service to members and family members by phone and email.
• Following the bank’s security guidelines daily.
• Handles other duties as assigned
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that (required skills):

• Previous banking industry experience with either wire transfer or ACH or related experience.
• Has the ability to work under pressure, meet deadlines and willing to help others
• Has excellent organizational skills and attention to detail
• Is punctual and dependable
• Works well in a team environment
• Has excellent communication and customer service skills and is comfortable in interactions on the telephone with members and family members.
• Can handle a variety of tasks daily and can learn new processes effectively.
• Is proficient with computer skills including MS Windows, Word, Excel and Internet

You’ll be better prepared if you have (desired skills):

• Understanding of the ACH Rules and Regulations

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)